LaSpecial Halbert
Louisville,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Concentrix
Newark, CA
01.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative
Transcom Worldwide NA
Denver, CO
03.2021 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Technical Support Representative
DIRECTV
Starkville, MS
02.2018 - 12.2021
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Identified potential areas for improvement in existing products or services.
- Ensured compliance with company policies and procedures regarding technical support operations.
Assembly Line Worker
Tyson Foods
Carthage, MS
06.2012 - 01.2018
- Assembled components of a variety of products, adhering to production specifications.
- Monitored assembly line operations and identified any issues or problems that arose.
- Maintained accurate records of product counts and materials used during assemblies.
- Ensured work areas were kept clean and organized at all times.
- Inspected finished products for quality assurance purposes.
Customer Service Cashier
Walmart
Carthage, MS
03.2008 - 10.2012
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Carthage Christian Academy
Carthage, MS05-2009
Skills
- Information Security
- Data Entry
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Credit card payment processing
- De-Escalation Techniques
- Payment Processing
- Call Center Operations
- Complaint Handling
- Reading Comprehension
- Typing proficiency
- Retail sales customer service
- Professional telephone demeanor
- Active Listening
- Microsoft PowerPoint
- Problem-solving abilities
- Receiving support
Timeline
Customer Service Representative
Concentrix
01.2023 - 04.2024
Customer Service Representative
Transcom Worldwide NA
03.2021 - 12.2022
Technical Support Representative
DIRECTV
02.2018 - 12.2021
Assembly Line Worker
Tyson Foods
06.2012 - 01.2018
Customer Service Cashier
Walmart
03.2008 - 10.2012
High School Diploma -
Carthage Christian Academy