Lassad Chouichi

• Perform customer service responsibilities such as answering customer questions in person or via telephone.
• Compiled and accurately entered electronic data while maintaining and updating customer service database.
• Maintained full accountability for supplies and equipment while providing customer service.
• Provided exceptional customer service with existing and potential customers.
• Provided customer service including processing of bill payments.
• Performed fundamental soldering, replaced components, USB connectors, Vibe motors and assorted components as needed.
• Disassembled damaged or broken cell phones, replace and fix LCD screens, key pads, and speaker/micro phones.
• Replace components such as antenna, battery, LCD screens, keypads,buttons, camera etc.
• Repair cell phones by replacing flex cables, cameras, LCD, vibrators, and speakers.
• Removed and replaces components such ribbon cables,, speaker, and LC D screen.
• Cleaned repaired, or replaced (under warranty) damaged cell phones.
• Repair and replace circuit board parts.
• Worked with products like HTC, Samsung, Apple, LG, Huawei, I-Phones and I-Pads.
• Experience replacing I-Phone displays,docks, batteries, cameras, and vibrator motors.
• Expand new client relationships and existing relationships while providing cell phone repairs.

GSM and smart phone maintenance

• Installed and configured new devices and system components.
• Diagnosed and resolved complex integrated customer issues for implementation.
• Coordinated installation of new users and relocations of existing users