LaStacci King
Longview,TX
Summary
Proven expertise in software development and exceptional customer service, honed at companies like Mr.Cooper. Demonstrated ability to enhance customer loyalty and streamline processes, significantly improving customer satisfaction metrics. Skilled in multitasking and critical thinking, with a track record of contributing to team goals and exceeding performance targets.
Transitioning from the collaborative, fast-paced environment focusing on problem-solving and client relationship management. Developed skills in data analysis and process improvement. Seeking to apply these transferable skills to new challenges and opportunities in different industries.
Overview
14
14
years of professional experience
Work History
Task Specialist
Mr.Cooper
04.2024 - Current
- Fostered a positive learning environment where all students felt encouraged to ask questions, seek clarification, and engage in meaningful discussions about course material.
- Monitored student progress through regular check-ins, adjusting instructional approaches as necessary to meet individual needs.
- Invested in professional development opportunities to stay informed about advances in teaching methodologies and technology used in TASC preparation programs.
- Promoted the importance of lifelong learning by sharing personal experiences and inspiring stories of successful TASC candidates.
- Collaborated with other TASC specialists to create engaging and effective curriculum materials.
Warehouse Worker
Target Warehouse
06.2021 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Cashier
Aramark
01.2018 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Customer Service Representative
Convergys, AT&T
04.2017 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier/Cashier Floor Supervisor
Walmart
07.2012 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Lead Layaway Associate
Kmart, Sears Holding
01.2011 - 08.2013
- Monitored inventory levels to ensure availability of items for customers utilizing the layaway program.
- Implemented improvements to the layaway system based on customer feedback and industry best practices.
- Consistently met or exceeded performance goals related to sales objectives and customer satisfaction metrics within the layaway department.
- Established a welcoming atmosphere for customers while explaining the benefits of using our layaway services.
- Contributed to overall store success by actively participating in team meetings and sharing insights regarding the layaway program''s performance.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2006
Skills
- Business analysis
- Network security
- Software development
- Software testing
- Multitasking
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Task Specialist
Mr.Cooper
04.2024 - Current
Warehouse Worker
Target Warehouse
06.2021 - 11.2023
Cashier
Aramark
01.2018 - 06.2022
Customer Service Representative
Convergys, AT&T
04.2017 - 01.2020
Cashier/Cashier Floor Supervisor
Walmart
07.2012 - 04.2017
Lead Layaway Associate
Kmart, Sears Holding
01.2011 - 08.2013
High School Diploma -
Penn Foster Career School
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