Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lastaisa Westbrook

Summary

Dedicated customer service professional with experience in inbound and outbound call support. Skilled in promoting positive customer experiences through sales, recruitment, and computer knowledge. Seeking a position to leverage expertise and contribute to an innovative company.

Overview

6
6
years of professional experience

Work History

Merchant support

DoorDash Corporate office
12.2022 - Current
  • Providing effective negotiation sales techniques
  • Provided exceptional customer service by promptly resolving issues, with customers
  • Demonstrated strong product knowledge to provide accurate information
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Meeting monthly/weekly goals
  • Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges.

Customer Service Representative

Fiserv
01.2019 - 12.2022
  • Managed inbound and outbound calls
  • Resolved financial debt issues in timely manner.
  • Resolved customer complaints using open topic techniques.
  • Executed all team and client performance metrics, goals, and deadlines.
  • Promoted best practices by identifying opportunities for process improvements and initiatives.
  • Conducted follow up calls at customer locations.
  • Processed applications.
  • Managed multiple communication platforms such as phone, email, web portals and chats.
  • Managed customer accounts
  • Collected and documented orders
  • Responded to inquiries and issues
  • · Maintains professional and technical knowledge by attending educational workshops.

Education

Associate of Arts - General Studies

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
05-2028

High School Diploma -

South Mountain High School
Phoenix, AZ
05-2018

Skills

  • Experienced in software utilization
  • Advanced Excel proficiency
  • Proficient in typing at 35 WPM
  • Effective communication
  • Skilled in Microsoft Word
  • Sales expertise

Timeline

Merchant support

DoorDash Corporate office
12.2022 - Current

Customer Service Representative

Fiserv
01.2019 - 12.2022

Associate of Arts - General Studies

Maricopa Community Colleges, South Mountain Community College

High School Diploma -

South Mountain High School

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