LASTASIA MILLER
Summary
Compassionate and detail-oriented professional with strong experience in both social work and customer service. Demonstrates excellent communication, empathy, and problem-solving skills. Proven ability to manage complex cases, advocate for clients, and create positive customer experiences. Dedicated to supporting others through ethical practice and cultural awareness. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Program Supervisor
NC Guardian Ad Litem Program
Salisbury
11.2024 - Current
- Represent children in court cases through interviews and case analysis.
- Develop culturally informed care recommendations with legal and social professionals.
- Support children during court proceedings with emotional reassurance and clarity.
- Efficiently manage caseload and ensure timely updates to all stakeholders.
Customer Service Representative
Support Service Group
Waco
08.2022 - 03.2024
- Resolved customer concerns with empathy, enhancing loyalty and satisfaction.
- Handled high-stress situations calmly, maintaining professionalism.
- Managed payments, returns, and product issues using POS systems.
- Provided reliable product knowledge and timely issue resolution.
Social Work Intern
Journey’s Counseling Center
Greensboro
07.2023 - 01.2024
- Assisted with interventions for trauma, addiction, and mental health.
- Connected families with essential community support resources.
- Collaborated across disciplines on treatment planning.
Merchandising Associate
Macy’s Department Store
Greensboro
10.2021 - 04.2022
- Enhanced store experience through organized and appealing merchandise displays.
- Handled customer inquiries and returns during peak traffic periods.
- Trained new staff members on merchandising principles and practices adopted by the organization.
Education
Master of Science - Social Work
Northcentral University
San Diego, CA05.2025
Bachelor of Science - Criminal Justice
North Carolina A&T State University
Greensboro, NC07.2021
Skills
Customer Service & Client Engagement
Empathy & Active Listening
Problem-Solving & Critical Thinking
Child Advocacy & Case Management
Conflict Resolution & Crisis Response
Legal & Courtroom Process Knowledge
Multicultural Competence & Communication
Point-of-Sale (POS) Systems & Visual Merchandising
References
Available upon request.
Timeline
Program Supervisor
NC Guardian Ad Litem Program
11.2024 - Current
Social Work Intern
Journey’s Counseling Center
07.2023 - 01.2024
Customer Service Representative
Support Service Group
08.2022 - 03.2024
Merchandising Associate
Macy’s Department Store
10.2021 - 04.2022
Master of Science - Social Work
Northcentral University
Bachelor of Science - Criminal Justice
North Carolina A&T State University
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