La'Stavia Foster
Madison
Summary
Dynamic logistics and customer service professional with a proven track record at FedEx, excelling in logistics optimization and problem-solving. Demonstrated expertise in transportation management and exceptional customer service, leading to significant improvements in customer satisfaction and operational efficiency. Skilled in ERP systems and analytical thinking, adept at driving cost reduction strategies and enhancing decision-making processes.
Overview
4
4
years of professional experience
Work History
Logistics Analyst
Schnellecke Logistics
12.2024 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Provided training on new systems and process improvements to promote adoption among team members within the logistics department.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
Logistics Specialist
GXO Logistics
06.2024 - 12.2024
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Customer Service Consultant
FedEx
03.2023 - 03.2024
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
Customer Service Representative
Federal Express
10.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Psychology
Alabama State University
Montgomery, AL05-2012
Skills
- Transportation management
- Logistics optimization
- Demand forecasting
- Warehouse management
- ERP systems proficiency
- Lean six sigma
- Distribution planning
- Cost reduction strategies
- Decision-making
- Analytical thinking
- Logistics analysis
- Problem-solving
- Shipping procedures
- Inventory management
- Scheduling coordination
- Purchase orders
- Customer service
Timeline
Logistics Analyst
Schnellecke Logistics
12.2024 - Current
Logistics Specialist
GXO Logistics
06.2024 - 12.2024
Customer Service Consultant
FedEx
03.2023 - 03.2024
Customer Service Representative
Federal Express
10.2020 - 03.2023
Bachelor of Science - Psychology
Alabama State University
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