LASUMOTT MCNEAR
Jacksonville,FL
Summary
Customer-centric, team-oriented Quick Service Manager with over 26 years restaurant and food service experience. Resourceful General Manager driven to both cut company costs and boost revenue through innovative management techniques. Successful at building and motivating dynamic teams.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Cellular Sales Verizon
07.2022 - 04.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
General Manager
Arby's
12.2020 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Quick Service Manager
Burger King/Consolidated Burger Holdings
10.2018 - 12.2020
- Oversee daily operations, profit and loss, scheduling hiring and training of new employees, inventory counts and bi-weekly ordering
- Increased sales from 17k per week to 24k per week through focus on great customer service and proper training
- Improved customer relations at this location which in turn increased sales
- Customers said noticed improved operations.
Department Manager
McDonald’s/J.V. & Sons, Inc.
11.2015 - Current
- Transitioned to work in partnership with General Managers within the franchise stores, including overseeing daily operations, profit and loss, scheduling, hiring and training of new employees, and inventory counts and bi-weekly ordering
- Oversees 3 operational departments – Kitchen, People, and Guest Services – supporting a 24 hour franchise store with a monthly store revenue of $175K with 40 employees; manages 3-15 employees per shift
- Ensures qualified crew are hired, trained, and scheduled to meet restaurant sales and profit goals, including review of individual performance and setting realistic improvement goals.
General Manager
McDonald’s/J.V. & Sons, Inc.
01.2008 - 10.2015
- Provided store management for corporate store, hiring and leading a team of Department Managers in setting their own productivity goals, following their progress, and providing coaching and direction to improve their departments
- Prepared financial, marketing, and sales projections, analyses, and estimates, including target areas of improvement for cost control
- Maintained high levels of cleanliness, organization, storage, and sanitization of food and beverage products to ensure quality.
General Manager
Wendy’s
03.1999 - 12.2007
- Executed cost control systems and managed food, labor, paper costs and other controllable expenses
- Monitored all tasks performed by employees that ensured compliance with Quality, Service, and Cleanliness programs
- Trained, monitored, and reinforced safety, compliance, and company policies and procedures among employees.
Education
BS in Civil Engineering -
Georgia Institute of Technology
Atlanta, GA06.1996
High School Diploma -
Florida State University High School
Tallahassee, FL06.1992
Skills
- Extensive profit and loss training
- ServSafe certified
- Inventory diagnostic training
- Strong people and hospitality skills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
Timeline
Sales Consultant
Cellular Sales Verizon
07.2022 - 04.2024
General Manager
Arby's
12.2020 - 07.2022
Quick Service Manager
Burger King/Consolidated Burger Holdings
10.2018 - 12.2020
Department Manager
McDonald’s/J.V. & Sons, Inc.
11.2015 - Current
General Manager
McDonald’s/J.V. & Sons, Inc.
01.2008 - 10.2015
General Manager
Wendy’s
03.1999 - 12.2007
BS in Civil Engineering -
Georgia Institute of Technology
High School Diploma -
Florida State University High School
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