Lasundra Jones
Mobile,AL
Summary
Dynamic assistant manager with proven expertise at Arby's Restaurant, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while maintaining accurate financial reporting. Recognized for improving operational efficiency and fostering a motivated team environment, driving success in high-pressure settings.
Overview
8
8
years of professional experience
Work History
Asst Manager
Arby's Restaurant
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Arby's Restaurant
06.2019 - 10.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Manager
Burger King
01.2017 - 05.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Murphy High School
100 S.Carlen Street Mobile,Ala 36604Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
Timeline
Asst Manager
Arby's Restaurant
10.2024 - Current
Assistant Manager
Arby's Restaurant
06.2019 - 10.2024
Shift Manager
Burger King
01.2017 - 05.2019
Murphy High School
Similar Profiles
Autumn NistelbeckAutumn Nistelbeck
General Manager at Arby's RestaurantGeneral Manager at Arby's Restaurant
Crystal TorresCrystal Torres
Crew Member at Arby's RestaurantCrew Member at Arby's Restaurant
Xiomara EnriquezXiomara Enriquez
Shift Supervisor at Arby's RestaurantShift Supervisor at Arby's Restaurant
Kenya WingateKenya Wingate
Manager at Arby's RestaurantManager at Arby's Restaurant
Derek ArdenDerek Arden
Assistant Manager at CPSIAssistant Manager at CPSI