LaSunta K. Robinson
Montgomery,AL
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Administrative Support Assistant
State Of Alabama Department Of Conservation
09.2018 - Current
- Provide clerical support to Division staff, including mail processing, document routing, Forever Wild meeting preparation, and document filing
- Executed record filing system to improve document organization and management.
- Assist Senior Accountant with check and wire database entry in accordance with Division procedures and provide support for accounting functions.
- Provide administrative support to maintain Division Property management (inventory) records.
- Issue Asset numbers for all Lands Division property
- Works directly with Lands Division Director handling phone calls, messages, and administrative support
- Monitor and maintain levels of office supplies for central office.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Patient Care Coordinator
Baptist Convenient Care
05.2017 - 03.2020
- Maintained adherence to HIPAA patient confidentiality guidelines
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
Patient Relations Coordinator
American Family Care
05.2015 - 05.2017
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
Accounting Clerical Aide
Hollygrove Children's Home
11.1999 - 10.2001
- Support Accounting department by performing clerical tasks, including processing and recording transactions, preparing reports and budgets, fielding communications with clients and vendors, fact-checking, filing, and other duties, as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up to date.
Call Center Customer Service Representative
Alabama Power Company
01.1996 - 01.1999
- Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and make payment arrangements for past due bills, final bills, and returned checks
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Educate customer of available rates, products, and services
- Process service orders
- Respond to service policies, rate questions, and billing inquiries
- Update and maintain customer personal identifiable information
- Report service disruptions (service outages)
- Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
- Provide information related to assistance agencies and other options
- Ask fact-finding questions for clarity to ensure that customer's requests are satisfied according to policies and procedures.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH07.2018
No Degree - Accounting
Troy University Sorrell College of Business
Troy, ALSkills
- Organizational and time management
- Hardworking and dependable
- Strong software competency
- Data Entry Documentation
- Multi-Line Telephone Systems
- Superior attention to detail
- Strong Teamwork skills
- Excellent Customer Service
- Records Management Systems
- Accounting Support
- Filing
- 10-Key Proficiency
- Administrative Duties
- Typing Proficiency
Timeline
Administrative Support Assistant
State Of Alabama Department Of Conservation
09.2018 - Current
Patient Care Coordinator
Baptist Convenient Care
05.2017 - 03.2020
Patient Relations Coordinator
American Family Care
05.2015 - 05.2017
Accounting Clerical Aide
Hollygrove Children's Home
11.1999 - 10.2001
Call Center Customer Service Representative
Alabama Power Company
01.1996 - 01.1999
Associate of Science - Business Administration
Southern New Hampshire University
No Degree - Accounting
Troy University Sorrell College of Business
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