Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaSur Williams

Byram,MS

Summary

Proven track record in strategic planning and relationship building, demonstrated consecutively in previous and past career positions by spearheading training programs and client retention strategies. Leveraging analytical thinking and excellent communication, Consistently worked to enhance operational efficiency and team performance. Achieved a notable increase in client loyalty through innovative engagement techniques, embodying a results-driven approach with a blend of critical thinking and organizational skills.

Overview

16
16
years of professional experience

Work History

Volunteer Advisor

Medtronic
09.2023 - Current
  • Planned, developed, and implemented strategies to convey information with key decision makers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Motivated 63% of callers to become comfortable with their disorder and take the next step to living a better life.

Executive Assistant

Dampeer Trucking
04.2021 - 12.2023
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Coordinated an effective schedule that allowed the owner to accept more clients and increase earnings by 15 %

Marketing Director9

Chick-fil-A
02.2019 - 03.2021
  • Built strong relationships with industry professionals and influencers.
  • Developed comprehensive marketing plans in alignment with overall business goals and objectives.
  • Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
  • Created content and promotional materials to drive engagement and conversions.
  • Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Conducted market analysis and research to identify trends and opportunities.
  • Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics, which led to $375,000 in sales growth

Assistant

Dampeer Trucking
01.2017 - 02.2019
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Assisted manager in all aspects of business operations, including the development of a system that organized over 25 shipment companies.

Service Dispatcher

Unified Brands
02.2015 - 12.2016
  • Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
  • Monitored technician performance and provided feedback for continuous improvement initiatives.
  • Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
  • Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
  • Oversaw and resolved 400 or more service calls per month.
  • Coordinated emergency services during after-hours shifts, ensuring prompt responses to critical situations.
  • Assisted in the training of new employees, sharing best practices for successful dispatch operations.

Beauty Consultant

Walgreens
08.2014 - 02.2015
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Conducted consultations to understand client's desired look.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
  • Increased beauty and wellness sales revenue by 25% through effective product demonstrations and persuasive communication skills.

Customer Account Executive

Comcast
10.2012 - 07.2014
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Developed and managed strong and growing pipelines of prospective small business customers.
  • Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
  • Increased revenue with upselling strategies tailored to individual customer needs.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Cross-sold services at a rate of 30%, upgrading customers to various entertainment plans and product packages.

Delivery and Catering Coordinator

Jason's Deli
08.2011 - 10.2012
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service, leading to $50,000 increase in catering sales.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
  • Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.

Retail Sales Associate

Stewart's Shops
08.2010 - 04.2011
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased sales revenue by 20% per quarter through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Customer Service Representative

Faneuil Inc
08.2008 - 03.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts for over 60 calls per day.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Process collection payments and requests for removal of license and traffic violations
  • Provided accurate prepaid toll system and route information to inquiring customer that traveled the Florida Turnpike.

Education

Master of Science - Marketing W/Concentration In Digital Marketing

Southern New Hampshire University
Manchester, NH
02.2025

Bachelor of Arts - Graphic Design And Media Arts

Southern New Hampshire University
Manchester, NH
10.2021

Skills

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Presentations and public speaking
  • Analytical Thinking
  • Excellent Communication
  • Time Management
  • Organizational Skills
  • Critical Thinking
  • Attention to Detail
  • Problem-Solving
  • Decision-Making

Timeline

Volunteer Advisor

Medtronic
09.2023 - Current

Executive Assistant

Dampeer Trucking
04.2021 - 12.2023

Marketing Director9

Chick-fil-A
02.2019 - 03.2021

Assistant

Dampeer Trucking
01.2017 - 02.2019

Service Dispatcher

Unified Brands
02.2015 - 12.2016

Beauty Consultant

Walgreens
08.2014 - 02.2015

Customer Account Executive

Comcast
10.2012 - 07.2014

Delivery and Catering Coordinator

Jason's Deli
08.2011 - 10.2012

Retail Sales Associate

Stewart's Shops
08.2010 - 04.2011

Customer Service Representative

Faneuil Inc
08.2008 - 03.2009

Master of Science - Marketing W/Concentration In Digital Marketing

Southern New Hampshire University

Bachelor of Arts - Graphic Design And Media Arts

Southern New Hampshire University

Similar Profiles

CREATE PROFILE
LaSur Williams