Lasya Kontham

Western Union

• Installation, Configuration, SSL certificate renewal generating of CSR / via venafi in Websphere and IIS
• Hands on experience in executing the deployment for jobs in Ansible, Jenkins, Spinnaker tools and troubleshooting the things which are related to the Middleware technologies
• Good knowledge in Linux Commands
• Worked on Amazon Greenfield organization,also performed health checks and restart procedures for instances by using naming conventions related to the hostname in all MW technologies
• Extensively used Middleware Technologies, for analyzing the logs and troubleshooting the issues which includes different applications like RTRA, IDDOCAPTURE, WURCS, WUPOS (dB updater & DMS uploader), WUSS, and that works on different technologies like Jetty, JBoss, Tomcat, Apache
• Upgrading from log4j to Log4j2 to fix vulnerability, JDK version in the jetty.sh file, Matillion servers’ software version and configuration changes
• Patching activity on IBM WebSphere application servers, testing in IIS, restart activities to fix the issues, nullification of the file to resolve the space issues, creation of AutoStart script
• Know the process of ITIL and having good knowledge on ServiceNow
• Resolving priority raised incidents within the time
• Created spreadsheets and documented the procedures by creating SOP for day-to-day activities
• Worked in both prod and non-prod environments
• Identified issues, analyzed information, and provided solutions to problems
• Hands on experience on AWS EC2, SSL and S3
• Provided knowledge transfer sessions to new joiners to make them understand how the team functions and to make them understand the technical details
• Increased customer satisfaction by resolving issues
• Collaborated with team members to achieve target results