Laszlo Cserfalvi
General Manager
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
General Manager of Operations
GMG Homeservices
Queens, NY
02.2021 - 06.2023
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
- Provided strategic direction to staff members in order to maximize productivity.
- Established quality assurance processes to ensure customer satisfaction.
- Managed training programs for new employees, including orientation and onboarding activities.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Recruited, hired, and trained new staff members according to organizational standards.
- Resolved escalated customer service issues in a timely manner.
- Identified cost savings initiatives that could be implemented across all departments.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Tracked and replenished inventory to maintain par levels.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Addressed customer concerns with suitable solutions.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Presented performance and productivity reports to supervisors.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant
GMG Homeservices
Queens, NY
02.2021 - 06.2023
- Scheduled meetings, appointments and travel arrangements for staff members.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Managed conference room bookings and coordinated catering services as needed.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Assisted with event planning activities such as conferences or seminars.
- Developed positive relationships with internal customers through effective communication techniques.
- Proofread documents prior to distribution to ensure accuracy of content.
- Coordinated special projects as assigned by management staff.
- Generated weekly progress reports summarizing tasks completed during the week.
- Served as contact person and source of information to maintain good communication with clients.
- Answered incoming calls and recorded accurate messages.
- Gathered and sorted data for inclusion in reports and files.
- Coordinated repairs for office equipment to keep equipment functional and running.
Repair Worker
GMG Homeservices
Queens, NY
02.2021 - 06.2023
- Performed demolition of existing walls, floors, and ceilings to prepare for new construction.
- Installed drywall, framing, insulation, cabinetry, countertops and trim.
- Measured and cut materials to fit specific dimensions for remodeling projects.
- Removed old fixtures such as sinks, toilets and bathtubs to replace with new ones.
- Repaired damaged surfaces including drywall, plaster or other wall finishes.
- Ensured all tools were properly maintained by cleaning them regularly and performing necessary repairs when needed.
- Provided advice on design ideas for a variety of home remodeling projects based on customer preferences.
- Painted interior walls using quality paints from reputable manufacturers.
- Supervised remodeling projects at client homes, keeping projects on track.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Cleaned or prepared construction sites to eliminate hazards.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Assisted with diverse construction challenges to help team and customer.
- Read plans, instructions or specifications to determine work activities.
- Measured, marked or recorded openings or distances to construction layout areas.
- Coordinated phases of construction projects from inception to completion.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Operated a variety of hand and power tools to complete tasks such as sawing, drilling, hammering, and excavating.
- Assisted in the installation of doors, windows, drywall, roofing systems, and other structural components.
- Provided support to skilled tradespeople including carpenters, masons, plumbers, electricians.
- Measured dimensions for foundations or other structures prior to pouring concrete or erecting walls.
- Erected scaffolding according to job specifications.
- Installed insulation into walls before applying drywall panels.
- Used levels to ensure surfaces were even prior to completing tasks.
- Repaired damaged structures such as walls or floors when needed.
- Installed structures or fixtures using hand or power tools per plan drawings.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Used laser measuring tools to calculate lengths, widths and heights.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
General Construction Laborer
2B Tile
Queens, NY
03.2019 - 01.2020
- Assisted in the demolition of buildings and other structures using hammers, crowbars, and other tools.
- Removed debris from job sites to designated areas for disposal or recycling.
- Secured hazardous materials such as asbestos, lead paint, and mold during demolition activities.
- Operated various hand and power tools including jackhammers, saws, drills, wrenches.
- Performed minor maintenance on equipment used for demolition tasks.
- Unloaded and transported construction materials to job sites as needed.
- Prepared surfaces prior to demolition by removing existing fixtures and coverings safely.
- Ensured that all hazardous waste was disposed of properly according to regulations.
- Maintained a clean worksite by disposing of trash regularly throughout the day.
- Cleaned up any messes created during the course of the job quickly and efficiently.
- Inspected demolished sites for items that can be salvaged or recycled.
- Worked with supervisors to determine best methods of demolishing structures.
- Assisted in dismantling steel frames from buildings before they are demolished.
- Provided support services such as hauling away debris or cleaning up after demolitions.
- Communicated with team members about progress on projects and any challenges encountered.
- Monitored progress of demolitions and reported any issues or delays promptly.
- Used protective gear such as hard hats, goggles, ear protection, respirators., when necessary.
- Lifted heavy materials onto trucks for removal from the site following each project's completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Assisted distribution of tools, materials and equipment to skilled workers.
- Set up equipment to maintain worksite productivity.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Cleaned or prepared construction sites to eliminate hazards.
Construction Laborer
Walkerridge
Manhattan, NY
07.2018 - 02.2019
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Prepared surfaces prior to painting by sanding, scraping, patching holes, and filling cracks with putty or plaster.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Inspected finished projects for quality assurance purposes before handing off to customer.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
- Operated various power tools such as drills and saws safely while following manufacturer's instructions.
- Ensured that all personal protective gear was worn at all times while on the job site.
- Repaired damaged drywall sections including taping joints and applying texture coats as needed.
- Assembled scaffolding around construction sites for use by laborers during high-rise building projects.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Operated and maintained a variety of equipment including hand and power tools.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Read plans, instructions or specifications to determine work activities.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
- Prevented water leakage or rust by covering exposed nailheads with roofing cement or caulking.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Operated equipment with strong focus on safety and ground communication.
Education
High School Diploma -
Cobble Hill School Of American Studies
Brooklyn, NY06.2018
Skills
- Program Administration
- Health and Safety Compliance
- Incidents Management
- Customer Service
- Performance Reporting
- Performance Monitoring
- Inventory Management
- Staff Management
- Operations Management
- Schedule Management
- Work Flow Planning
- Quality Assurance and Control
- Operations Monitoring
- Goal Attainment
- Staff Training and Development
- Troubleshooting and Problem Solving
- Warehouse Operations
- Team Leadership
- Employee Motivation
- Fluent in [Hungarian]
- Project Management Abilities
- Client Relationships
- Solutions Development
- Problem-Solving
- Management
- Customer Relationship Management
- Operations Oversight
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
General Manager of Operations
GMG Homeservices
02.2021 - 06.2023
Assistant
GMG Homeservices
02.2021 - 06.2023
Repair Worker
GMG Homeservices
02.2021 - 06.2023
General Construction Laborer
2B Tile
03.2019 - 01.2020
Construction Laborer
Walkerridge
07.2018 - 02.2019
High School Diploma -
Cobble Hill School Of American Studies
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