Lata Dhankani

• Dedicated myself to full-time caregiving for my first child during his early years, managing a complex move from Virginia to South Carolina during the COVID-19 pandemic. After welcoming a second child in 2022, I prioritized ensuring both children were well-settled before re-entering the workforce. I am now excited and energized to resume my career, bringing a fresh perspective and strong work ethic.

• Completed Workday training and obtained certification, demonstrating proficiency in HR systems

• Earned the Tableau Desktop Specialist badge demonstrating proficiency in data visualization by continuous learning

• Volunteered to tutor a friend preparing for the Tableau Desktop certification exam by knowledge transfer

• Actively volunteered on multiple occasions, for community engagement and continuous learning

• Effectively managed and maintained HRIS for a large-scale organization with over 7,500 employees, ensuring data accuracy and system performance

• Elevated HRIS helpdesk resolution rate from 75% to 85% by implementing targeted solutions to reduce recurring problems. Maintained a 100% response rate within 24 hours, ensuring timely assistance for all inquiries. Successfully resolved 85% of issues within 48 hours, enhancing overall system performance

• Designed and customized HR reports, enhancing data accessibility and analysis, leading to improved HR decision-making and process optimization

• Provided technical support and training to HR staff, resulting in a 15% increase in system adoption rates

• Provided comprehensive production support, including troubleshooting, maintenance, issue resolution and performance optimization

• Some Project highlights-

ü Accelerated a legacy MS-DOS HRIS replacement project (that lacked documentation)by conducting reverse engineering and creating a visual data flow diagram in MS Visio which streamlined data integration, increasing efficiency by 15% and reducing daily processing time and dependencies by 2 hours, ultimately expediting the project's kick-off and ensuring scalability

ü Delivered comprehensive data and process support for the DMV Alert process, effectively resolving complex issues through strong collaboration with DMV and internal clients. Conducted periodic maintenance and managed annual submissions, ensuring compliance and enhancing operational efficiency

ü Supported the maintenance of organization-wide org charts using PeopleFluent by regularly verifying employee data, ensuring timely updates, and collaborating with HR to enhance accuracy and consistency

ü Streamlined OSHA data submission, ensuring 100% compliance

• Led the development of a B2B online web application portal, collaborating with stakeholders, product owners, and developers

• Defined project scope, created detailed functional and non-functional specifications, and managed requirements throughout the project lifecycle

• Developed comprehensive Business Requirements Documents (BRDs) and utilized tools like MS Visio, Gliffy, and Axure for use case modelling and diagramming

• Facilitated user acceptance testing (UAT), provided on-call support for enhancements, and created detailed system test plans, test cases, and training materials

• Contributed significantly to a comprehensive HRIS implementation project, supporting organizational development and change management initiatives to enhance operational efficiency and optimize HR processes.

• Successfully implemented a unified personnel database and digitized HR processes, resulting in a streamlined HRIS system based on SharePoint.

• Collaborated with stakeholders to gather requirements, create use cases and user stories, and develop UML diagrams and wireframes using MS Visio and Gliffy.

• Designed and implemented a comprehensive HRIS system featuring a dashboard, report extraction, email alerts, performance and pay history tracking, and user-friendly interfaces.

• Actively participated in functional and UAT testing, analyzing feedback and incorporating enhancements for a robust and user-centric system.

• Developed and delivered training materials and SOPs, effectively onboarding HR staff and other functional teams to the new HRIS system.

• Strategically planned and implemented HR initiatives, including performance management improvements, employee engagement programs, and attrition control measures.

• Successfully managed employee relations, fostering a positive and open work environment through regular communication, employee engagement activities, and a consultative approach.

• Developed and executed comprehensive on-boarding and induction programs for new hires, strengthening the mentor-buddy program and providing on-going support and guidance.

• Collaborated with L&D teams to identify and address training and development needs, ensuring effective knowledge transfer and skill development for employees.

• Supported recruitment efforts, conducted HR audits, and mentored junior HR team members

• Responsible for end to end HR functions like recruitment, orientation, induction, leave management, training program, employee relations, performance management, benefits administration, and exit interviews. Initiated the ‘HR information database' project by analyzing the need of having an online system to reduce the operational work time

• Sourcing, screening, and matching candidates to job opportunities based on client requirements. manage the recruitment process from start to finish

• Client relationship, Talent acquisition

• Sourcing, evaluating, and aligning candidates with job openings according to client specifications