LaTaeshea S. Thames
Customer Service
Frisco,United States
Summary
Personable and dedicated Customer Service Representative with extensive experience in over 5 years of experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Costing Coordinator
Core-Mark International, Inc.
Westlake, TX
07.2021 - Current
- Establishing strong customer relations and representing Core-Mark in a professional manner.
- Providing guidance on best practices and updating shelf tags.
- Developed and maintained relationships with talent agents and managers to ensure successful castings.
- Conducted research on potential new talent for upcoming projects.
Customer Service Representative
CoreMark International
Westlake , TX
07.2021 - 02.2023
- Educating the customer on promotions, programs, and industry activities
- Communicating changes in product line or marketplace to Core-Mark.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service
Conduent Business Solutions
Madison, MS
09.2017 - 06.2020
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Regularly updated customer service database to reflect new information including address changes and contact details.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
Education
High School Diploma -
Fair Park High School
Shreveport, LA08.2007
Skills
- Auditing
- Problem-solving
- Metric Driven
- Microsoft Office
- Leadership
- Relationship Building
- Takes Accountability
- Leadership Skills
- Attention to Detail
- Multitasking
- Inbound and Outbound Calling
- Complaint Resolution
- Data Entry
- Call Management
- Account Updating
- Product Knowledge
- Data Collection
- Documentation
- Reading Comprehension
- Project Management Abilities
- High-Energy Attitude
- Service Upselling
- Microsoft Outlook
- Research
- Microsoft Office Expertise
- Credit Card Payment Processing
- Customer Relations
- Microsoft Excel
- Quality Control
- Multi-Task Management
- Typing 45 WPM
- Critical Thinking
- CRM Software
- Microsoft PowerPoint
- Team Development
- Positive and Professional
- Researching
Accomplishments
- promotions within both fortune 10 companies such as Conduent and Coremark International
- Quality Assurance Promotion
- Team Leadership Promotion
- Floor Support
References
References available upon request.
Timeline
Customer Service Representative
CoreMark International
07.2021 - 02.2023
Costing Coordinator
Core-Mark International, Inc.
07.2021 - Current
Customer Service
Conduent Business Solutions
09.2017 - 06.2020
High School Diploma -
Fair Park High School