Summary
Overview
Work History
Education
Skills
Timeline
Waitress
LaTaisha Jeffery

LaTaisha Jeffery

Houston,TX

Summary

Knowledgeable, energetic, and dedicated customer service professional with extensive experience in a dynamic, fast-paced environment motivated to maintain customer satisfaction which contributes to company success.

Overview

4
4
years of professional experience

Work History

Waitress

Nomad
Houston, Texas
03.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.

Assistant Manager

Icon Lounge
Houston, TX
04.2021 - 12.2021
  • Hired staff, planned schedules, and delegated assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers to maintain needs.
  • Completed regular inventory counts to verify stock levels and address discrepancies.
  • Gathered financial information, prepared documents, and closed books.
  • Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Created budgets, reported financial data and updated financial records in software such as MS Word, Excel, and Powerpoint.

Waitress/Hostess

Exhale Hookah Lounge
Houston, Texas
01.2020 - 03.2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered customer questions about hours, seating and menu information.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Customer Service Associate

Walmart
Brenham, TX
02.2019 - 04.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Process returns and helped customer send/receive money.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

Master of Science - Biomedical Science

Texas A&M University
College Station, TX
08.2022

Bachelor of Science - Biology

Prairie View A & M University
Prairie View, TX
08.2021

Skills

  • Strong communication
  • Dining Room Cleaning and Upkeep
  • Conflict and Complaint Resolution
  • Team Player
  • Specials Promotion and Upselling
  • Customer Service and Rapport
  • Ability to multi-task
  • Cool Under Pressure
  • Age Verification
  • Transactions and Cash Handling
  • Active Listening and Communication
  • Check Payment Processing
  • Table Bussing
  • Reservation Management

Timeline

Waitress

Nomad
03.2022 - Current

Assistant Manager

Icon Lounge
04.2021 - 12.2021

Waitress/Hostess

Exhale Hookah Lounge
01.2020 - 03.2021

Customer Service Associate

Walmart
02.2019 - 04.2020

Master of Science - Biomedical Science

Texas A&M University

Bachelor of Science - Biology

Prairie View A & M University

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LaTaisha Jeffery