Overview
Work History
Education
Skills
Timeline
Generic

LaTaiveona Butler

Kent,WA

Overview

3
3
years of professional experience

Work History

Patient Access Representative

UTHealth Houston (Remote)
Houston, TX
09.2022 - 04.2025
  • Using strong communication skills , assisting patients with all inquires and appointments.
  • Assisted with scheduling patients appointments.
  • Maintained accurate patient records in the electronic health records (EHR) system
  • Managed inbound and outbound calls from patients, addressing inquires , resolving issues promptly and also outbound calls to health insurance companies.
  • Maintained professionalism and courtesy in all interactions, representing the health care facility positively.
  • Multitasking while successfully using variety of computer tools and software packages such as telephone software, electronic medical records, Microsoft program's, scanning , and utilize multiple monitors of workflow management.
  • Navigated and used Microsoft office programs successfully.
  • Met all the department pace, standards & requirements.
  • Worked in a fast paced environment while also marinating inbound and outbound calls.
  • Scheduled appointments in epic.
  • Built knowledge of medical terminology.
  • Utilized third party insurance portals to identity medical coverage or patients eligibility.

Education

High School Diploma -

Kent Phoniex Academy
Kent, WA
06-2018

Skills

  • Proficient in electronic health records
  • Excellent communication skills
  • Medical terminology knowledge
  • Appointment scheduling
  • Strong organization
  • Insurance verification
  • Collecting payment from patients over the phone
  • Handling primary and specialty clinics
  • Call handling
  • Knowledge of protocols, policies, compliance standards, and providers
  • Ability to gather patient information and enter data into computer while talking to patients
  • Abilty to multitask successfully
  • Ability to use multiple forms of Microsoft office programs
  • Knowledge of MyChart
  • Route calls
  • Epic Knowledge

Timeline

Patient Access Representative

UTHealth Houston (Remote)
09.2022 - 04.2025

High School Diploma -

Kent Phoniex Academy

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LaTaiveona Butler