La Taja Brown-Jackson
Round Rock,TX
Summary
Experienced Customer Service Representative optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Answer incoming calls and assist employees with initiating claims, and clarifying claim information
Sedgwick
06.2021 - Current
- Utilize Microsoft Office
- Research requests regarding claim status, and basic processes and procedures
- Efficiently navigate multiple electronic systems to provide complete and accurate information to customers inquiries.
- Resolved complex claim issues for successful settlements, utilizing expert negotiation skills.
- Managed a high volume of claims, prioritizing tasks based on urgency and importance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assembly line work. Assist with building radiators for 18-wheeler trucks.
MAHLE
12.2020 - 05.2021
- Check the quality of the products to ensure each radiator is being sent out properly assembled.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Participated in regular training sessions to stay up-to-date on industry best practices and maintain a high level of expertise in assembly techniques.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Answer incoming calls and assist customers with purchasing mobile devices and correcting any account issues.
Xfinity mobile
06.2018 - 12.2020
- Inbound and outbound sales.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
Answer incoming calls and assist customers with booking hotel rooms and conference rooms.
IHG
02.2016 - 06.2018
- Responding to inbound customer e-mail inquiries
- Constantly operates a computer and essential office machinery
- Suggest relevant upsells and covert calls into reservations.
- Monitored booking channels to identify trends and make informed decisions for room allocation.
- Maintained up-to-date knowledge of hotel policies, procedures, and promotions for seamless service delivery.
Education
Diploma -
West Ashley High School
Charleston, SC01.2014
Skills
- Warehouse tools operation
- Empathy
- Time management
- Sales
- Detail oriented
- Technical skill
- Problem solving
- Claims Processing
- Customer Communication
- Performance Management
Timeline
Answer incoming calls and assist employees with initiating claims, and clarifying claim information
Sedgwick
06.2021 - Current
Assembly line work. Assist with building radiators for 18-wheeler trucks.
MAHLE
12.2020 - 05.2021
Answer incoming calls and assist customers with purchasing mobile devices and correcting any account issues.
Xfinity mobile
06.2018 - 12.2020
Answer incoming calls and assist customers with booking hotel rooms and conference rooms.
IHG
02.2016 - 06.2018
Diploma -
West Ashley High School
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