La'Tajahnae Jones

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

Responsible for providing quality service to customers via phone in account activation, maintenance, billing, problem solving, enhancement, troubleshooting and, when required, de-activation.

• Respond to calls and written correspondence for members and providers
• Maintained High performance and quality standard based on call center metrics and turn around time
• Process and submit authorizations and claims for procedures and services while abiding by HIPAA policy and guidelines
• Received accounts and documents for members and helped assist with website navigation and procedure requirements

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
• Type in data provided directly from customers, Create spreadsheets with large numbers of figures without mistakes
• Verify data by comparing it to source documents and keying updated existing data
• Following all citi's securities and fraud protections to clients standards

• Company Overview: Sagent Lending Solutions
• Prepare, review, and maintain accurate documentation and submit title documents accurately per all-state regulations
• Assist in answering phones for public inquiries pertaining to title regulations, requirement, and making calls to customers to collect mandated title information
• While giving a commitment to exceeding our customers' expectations by maintaining up to date knowledge of the required state title laws
• Customer service overall busy office setting, to mailing, faxing and accounts receivable along with familiarity with e-mail, spreadsheet and database software such as Microsoft Word and Excel
• Sagent Lending Solutions

• Company Overview: Frontier Airlines
• Processing customer tickets and boarding and deplaning passengers
• Handle more physical activities such as handling and loading baggage, when needed
• Resolve ticket issues, luggage issues, passenger concerns/problems
• Station trainer coordinator, ground security coordinator, complaint resolution officer
• Frontier Airlines

• Collection calls and/or correspondence in a fast paced goal oriented collections department
• Maintaining a respectable conversation to successfully resolve clients' needs
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Responsible for monitoring and maintaining assigned accounts-customer calls, account adjustments, customer reconciliations and processing credit memos

• Company Overview: Buffalo General Hospital
• Provided customer service, account keeping (made financial statements, received cash and checks and prepared reports)
• Performed valet services including parking cars, collecting payment, and navigating patients and visitors throughout the hospital
• Buffalo General Hospital