Latandra Cochran
Spokane,WA
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
General Manager
Kush21
6620 N Market St 101
03.2019 - 01.2024
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Monitored inventory levels to confirm compliance with company policy.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Established re-order points and monitored supplier performance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Bank Deposits
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Managed high volume of cash with 100% accuracy rate.
Budtender
Apex Cannabis
1325 N Division St #104, Spokane, WA 99202
02.2016 - 03.2018
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Read industry publications to maintain knowledge on current and future bud trends.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed high volume of cash with 90% accuracy rate
Skills
- Performance Improvement
- Problem Resolution
- Sales Team Development
- Market Analysis
- Staff Management
- Budgeting and Cost Control Strategies
- Purchasing
- Inventory Control
- Supervision and Training
- Vendor Partnerships
Timeline
General Manager
Kush21
03.2019 - 01.2024
Budtender
Apex Cannabis
02.2016 - 03.2018