LaTanga S. Harden
Orlando,Florida
Summary
Compassionate professional with a robust background in community and correctional services, notably with Orange County Community Actions. Excelled in strategic planning and effective communication, enhancing operational efficiency and team cohesion. Demonstrated leadership in managing diverse teams and complex caseloads, achieving significant improvements in client and inmate support systems. Skilled in Microsoft Office and conflict resolution, I bring a proven track record of success and innovation.
Overview
21
21
years of professional experience
Work History
Community Services Worker
Orange County Community Actions
Orlando, FL
02.2023 - Current
- Provide case management services to individuals and families in need of assistance.
- Conduct outreach programs to inform the public about available resources.
- Evaluate clients' needs, strengths, and interests to create tailored case plans.
- Maintain records of client information and progress reports.
- Collaborate with other agencies to coordinate services for clients.
- Assist in identifying suitable financial support services such as Medicaid and food stamps
- Monitor client progress towards achieving established goals.
- Facilitate additional service referrals according to necessity.
- Attend trainings related to providing quality social work services.
- Manage a caseload of up to 35 clients at any given time.
- Respond to customer messages, deliver accurate information, and offer assistance in solving issues.
Sergeant
Orange County Corrections Department
Orlando, FL
02.2012 - 12.2021
- Facilitated coordination of activities for housing units in the facility.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Ensured compliance with departmental policies, regulations and procedures.
- Investigated allegations of misconduct by inmates and staff members.
- Interacted with community organizations to facilitate reintegration programs for released inmates.
- Collaborated with medical personnel in determining appropriate treatment plans for mentally ill inmates.
- Participated in regular meetings with senior management to discuss operational needs and objectives.
- Prepared written evaluations of subordinate officers' performance
- Coordinated shakedowns to locate and remove unauthorized items.
- Organized recreational activities for inmates designed to improve morale within the facility.
- Established effective working relationships with local law enforcement agencies.
- Interviewed potential staff to determine eligibility.
Administrative Lieutenant
Glades Correctional Institution
Belle Glade, FL
09.2003 - 02.2012
- Supervised subordinate staff in the performance of their duties and conducted regular reviews to ensure compliance with standards.
- Developed and implemented policies, procedures, and protocols for the administrative section.
- Coordinated daily operations of a department with over 40 personnel and developed strategies to improve operational efficiency.
- Provided guidance to subordinates on various issues related to departmental operations.
- Conducted periodic audits of administrative documents to ensure accuracy and completeness.
- Prepared detailed reports on all aspects of departmental operations including budgeting, staffing, equipment utilization.
- Maintained effective communication channels between staff members in order to facilitate efficient collaboration across departments.
- Actively participated in meetings with executive leadership team to discuss short-term and long-term goals.
- Managed relationships with external vendors providing services or products related to the department's activities.
- Organized and maintained documents, files and records.
- Established work procedures or schedules to organize daily work of administrative staff.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Education
BS - Criminal Justice Administration and Management
Kaplan University (Purdue University)
01-2013
Skills
- Microsoft Office Proficiency
- Strategic Planning
- Organization
- Detail-Oriented Data Management
- Effective Time Management
- Accurate Record Keeping
- Conflict Resolution
- Detail-Oriented
- Team Leadership
- Project Coordination
- Effective Communication
- Strategic Decision Making
- Analytical Problem Solving
- Crisis Management
- Candidate Interviewing
- Customer Relations
Timeline
Community Services Worker
Orange County Community Actions
02.2023 - Current
Sergeant
Orange County Corrections Department
02.2012 - 12.2021
Administrative Lieutenant
Glades Correctional Institution
09.2003 - 02.2012
BS - Criminal Justice Administration and Management
Kaplan University (Purdue University)
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