LaTangela White
Hampton,GA
Summary
10 years+ Polished professional customer service rep offering:
Proven experience providing customer support in busy call center environments for public utility and insurance industry employees.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills—listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Experienced with patient care and daily living assistance. Utilizes compassionate communication to support patients emotionally and physically. Strong understanding of medical equipment operation and patient monitoring techniques.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Liveoaks Caregiver LLC
01.2016 - Current
- Assisted patients with daily living activities, improving overall patient comfort and satisfaction.
- Maintained accurate patient records, ensuring compliance with health regulations and protocols.
- Collaborated with multidisciplinary teams to coordinate patient care plans effectively.
- Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
- Enhanced patient care by providing thorough and compassionate assistance with activities of daily living.
- Increased efficiency in the administration of medications by assisting with proper documentation, storage, and disposal procedures.
- Contributed to positive clinical outcomes through accurate charting, timely reporting of changes in condition, and close collaboration with nursing staff.
- Supported needs of 6+ residents under long-term care.
Customer Service Representative
Chime Solutions
05.2020 - 07.2023
- Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).
- Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Customer Service Agent
Farmers Insurance
01.2017 - 05.2020
- Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability.
- Recognized as “#1 Customer Service Rep” (out of 20 reps in division) in 2019. Ranking was based on customer satisfaction, speed of resolution and availability.
- Co-developed on-the-job training program that reduced training time from eight weeks to five.
- Contributed to an 8% sales increase in 2019 by improving lead-generation and sales-tracking methods.
Customer Service Manager
Walmart
09.2009 - 12.2018
- Led customer service team to enhance client satisfaction and loyalty through strategic initiatives.
- Implemented training programs that improved staff performance and product knowledge.
- Developed and maintained customer feedback systems to identify service improvement areas.
- Analyzed service metrics to streamline operations and reduce response times effectively.
Education
High School Diploma -
GHI CUSTOMER SERVICE SKILLS TRAINING
Graduate - undefined
Penn Foster High School
Atlanta, GASkills
- Vital signs monitoring
- CPR certification
- Patient observation
- Condom Catheter
- Skilled in Alzheimer's and Dementia Patient Care
Certification
- Patient Care Technician/Assistant-E4W6N7T6
- CPR
- BLS
Timeline
Customer Service Representative
Chime Solutions
05.2020 - 07.2023
Customer Service Agent
Farmers Insurance
01.2017 - 05.2020
Patient Care Technician
Liveoaks Caregiver LLC
01.2016 - Current
Customer Service Manager
Walmart
09.2009 - 12.2018
Graduate - undefined
Penn Foster High School
High School Diploma -
GHI CUSTOMER SERVICE SKILLS TRAINING