LaTangia Sutton
Poplar Branch,NC
Summary
Dynamic leader and compassionate supporter with a proven track record at Life Inc., enhancing client well-being and team productivity. Excelled in crisis intervention and program development, leveraging critical thinking and Microsoft Office skills. Achieved notable improvements in client self-sufficiency and staff efficiency, embodying teamwork and a positive attitude.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Life Inc.
08.2021 - 12.2024
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Transported clients to medical and dental appointments to provide support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
Supervisor
Wendy's Restaurant
07.2018 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Supervisor
Home Depot
12.2016 - 07.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Secretary
Walson Funeral Home
01.2014 - 12.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Correctional Counselor
James T. Vaughn Correctional Center
02.2013 - 12.2013
- Evaluated program efficacy through ongoing data collection efforts that tracked inmate participation levels, goal achievement metrics, and behavioral changes over time.
- Developed strong working relationships with probation officers, parole boards, and other agencies to ensure seamless communication regarding inmate progress and post-release plans.
- Coordinated with educational providers both within the facility and externally to create academic pathways for inmates that supported their rehabilitation goals and prepared them for post-release success.
- Provided leadership within the counseling department by mentoring new counselors and sharing expertise in specialized areas such as substance abuse treatment or trauma-informed care.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Maintained accurate records of all counseling sessions, assessments, and case plan updates in adherence with state regulations and facility policies.
- Enhanced facility safety with thorough assessments of inmate mental health and risk levels, ensuring appropriate placement in programs and housing units.
- Facilitated group therapy sessions for inmates addressing substance abuse, anger management, and life skills development.
- Promoted family engagement through facilitating visitation opportunities between inmates and their loved ones while adhering to strict security protocols.
- Advocated for necessary accommodations or modifications for inmates diagnosed with learning disabilities or other special needs, ensuring equitable access to educational programming.
- Supported positive change within the correctional environment by actively participating in staff training sessions focused on effective communication techniques and conflict resolution strategies.
- Served as a resource for correctional staff seeking guidance on how to best interact with inmates experiencing mental health crises or displaying challenging behaviors.
- Contributed to a safer institutional atmosphere by promptly reporting any observed security breaches or suspicious activity to appropriate authorities.
- Aided in successful inmate reentry into society through the development of comprehensive discharge plans that included housing, employment, and community support resources.
- Reduced recidivism rates by providing effective career and educational guidance to inmates preparing for release.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Improved inmate behavior by implementing individualized counseling programs tailored to their specific needs.
Case Manager/Programs Supervisor
NC Dept. of Corrections
12.1998 - 02.2013
- Maintained thorough documentation of case management activities, facilitating efficient information sharing among stakeholders.
- Enhanced inmate rehabilitation by developing comprehensive case management plans tailored to individual needs.
- Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
- Provided crisis intervention services as needed, effectively de-escalating tense situations and ensuring the well-being of all involved parties.
- Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
- Conducted regular audits of case files to ensure accuracy, completeness, and adherence to established guidelines.
- Served as a liaison between inmates, families, legal representatives, probation officers, mental health professionals, educators, employers, housing providers on matters concerning inmate welfare during incarceration or post-release planning.
- Streamlined processes within the case management department to increase efficiency and improve service delivery outcomes.
- Promoted a positive organizational culture within the correctional facility by modeling professionalism, ethical behavior, and effective communication among staff members.
- Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
- Reduced recidivism rates by implementing evidence-based programs and interventions for inmates.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Provided ongoing direction and leadership for program operations.
- Supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Directed team of 34 personnel, overseeing records, performance, and quality assurance.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Education
Bachelor of Arts - Sociology
Elizabeth City State University
Elizabeth City, NC05-1997
High School Diploma -
Currituck County High School
Currituck, NC06-1992
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Customer relations
- Critical thinking
- Data entry
- Flexible and adaptable
- Dependable and responsible
- Decision-making
- Active listening
- Excellent communication
- Multitasking Abilities
- Computer skills
- Organizational skills
- Attention to detail
- Microsoft office
- Time management
- Multitasking
Timeline
Direct Support Professional
Life Inc.
08.2021 - 12.2024
Supervisor
Wendy's Restaurant
07.2018 - 08.2021
Supervisor
Home Depot
12.2016 - 07.2017
Secretary
Walson Funeral Home
01.2014 - 12.2016
Correctional Counselor
James T. Vaughn Correctional Center
02.2013 - 12.2013
Case Manager/Programs Supervisor
NC Dept. of Corrections
12.1998 - 02.2013
Bachelor of Arts - Sociology
Elizabeth City State University
High School Diploma -
Currituck County High School
Similar Profiles
Ray TillinghastRay Tillinghast
Direct Support Professional at Life Inc.Direct Support Professional at Life Inc.
Isha WrightIsha Wright
Evening Supervisor at Life Inc.Evening Supervisor at Life Inc.
Juanita HathawayJuanita Hathaway
Home Care Aide at Life Inc.Home Care Aide at Life Inc.