LATANJI DANIELS
WARNER ROBINS,GA
Summary
Detail-focused Customer Service Representative with a solid 4-year background in administrative support and customer care. Proficient in managing data entry and optimizing customer flow in dynamic environments. Committed to elevating customer experience by maintaining meticulous attention to detail and superior communication. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
4
4
years of professional experience
Work History
Caregiver
Zeb Cleveland
01.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Patient Service Representive
Aspen Dental
05.2022 - 01.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Dentrix to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
General Manager
CUBESMART
09.2021 - 05.2023
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
CUSTOMER SERVICE REPRESENTATIVE
PUBLIX
06.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Science - Cyber Security Specialist
DeVry University
Downers Grove, IL07.2025
COSMETOLOGY -
Middle Georgia State University
Warner Robins, GA08.2006
DIPLOMA -
DOOLY COUNTY HIGH SCHOOL
Vienna, GA05.2003
Skills
- Excellent phone etiquette
- Communication skills
- Flexibility
- Organization skills
- Perform under pressure
- Attention to detail
- Typing
- Data entry
- Administrative skills
- Time management
- Problem-Solving
- Elderly Care
- Time Management
- Respectful and Compassionate
- Dependable and Responsible
- Multitasking and Organization
- Strong Ethics
- Verbal and written communication skills
- Patient Management
- HIPAA Compliance
- Incident Reporting
- Hoyer Lifting Equipment
- Patient Assessments
- Medical Records Management
Accomplishments
- Innovatively streamlined patient flow, ensuring smooth operations
- Elevated patient relations through compassionate communication
- Enhanced billing accuracy and patient satisfaction through efficient insurance processing
- Championed customer service by leading a dynamic team
- Formulated and executed operational plans aligning with company objectives
- Ensured safety compliance in daily operations
- Managed financial performance with precision, including budgeting and forecasting
- Orchestrated inventory control and security systems, maintaining optimal stock levels.
- Fostered positive customer relations through professional assistance
- Expedited payment procedures using POS system
- Maintained well-organized work environment
- Assisted in unloading deliveries and restocking merchandise
- Kept all products properly labeled and priced
Timeline
Caregiver
Zeb Cleveland
01.2024 - Current
Patient Service Representive
Aspen Dental
05.2022 - 01.2024
General Manager
CUBESMART
09.2021 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE
PUBLIX
06.2020 - 11.2022
Associate of Science - Cyber Security Specialist
DeVry University
COSMETOLOGY -
Middle Georgia State University
DIPLOMA -
DOOLY COUNTY HIGH SCHOOL
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