Latanya Byrd
Philadelphia,PA
Summary
Offering a distinguished record of customer service excellence within high-volume environments that include managing work teams, obtaining Title IV Aid approvals for schools, and training new staff on Title IV policies and procedures.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Student Financial Services
Orleans Technical College
08.2000 - Current
- Offering a distinguished record of customer service excellence within high-volume environments that include managing work teams, obtaining Title IV Aid approvals for schools, and training new staff on Title IV policies and procedures.
- Cultivated strong relationships with external partners including lenders, grant agencies, and educational organizations, enhancing resource availability for students.
- Streamlined communication channels between various campus offices involved in the financial aid process to ensure seamless service delivery to students.
- Ensured compliance with federal, state, and institutional regulations through rigorous auditing practices and staff training initiatives.
- Championed technological advancements that led to increased efficiency in processing applications while maintaining accuracy.
- Implemented robust data analysis tools to monitor trends in student financial needs, enabling proactive adjustments to institutional aid offerings.
- Developed comprehensive financial aid packages for students, ensuring college affordability and accessibility.
- Promoted a culture of continuous improvement by encouraging staff to share best practices and innovative ideas for enhancing service delivery.
- Facilitated workshops for parents on navigating complexities of college financing options, empowering them with knowledge to make informed decisions.
- Continuously improved departmental performance by setting clear objectives, monitoring progress, and providing constructive feedback to staff members.
- Reduced processing time for financial aid applications by implementing automated systems and improving workflows.
- Increased effectiveness of financial counseling sessions through tailored education materials and personalized guidance.
- Managed diverse teams of professionals to deliver exceptional customer service and support to students and families.
- Implemented data-driven strategies to improve default prevention efforts among student loan borrowers.
Financial Student Services Consultant
Self-employeed
01.2010 - 01.2020
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Conducted regular reviews of operations and identified areas for improvement.
- Assisted with PPA and ECAR, obtained Federal Student Aid (FSA) approval for two schools
Financial Aid Director/ Regional FA Director
Ultrasound Diagnostic School
- Regional Director for Philadelphia, Maryland, and Pittsburgh Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Education
Bachelor of Science - Business Administration And Management
PEIRCE COLLEGE
Philadelphia, PALeadership Development Series I, Leadership Development Series II -
JEVS Internal University (JEVS U)
Philadelphia, PASkills
Proficiencies in MS Office and assorted databases: Anthology, Campus Vue, FAME ESP, Freedom Fin Aid, CWDS, VA-ONCE
- Title IV Certification/Recertification
- Troubleshooting/Problem Solving
- Title IV Aid Processing Training
- Manage Business Office
- Assisted in Implementation of ImageNow Software
- SAP Policies Review/Updates
- Authoritative Designee for BPAMS
- Created/Implemented/Update Default Management Plan
- Handle All Internal/External Title IV Aid, and State Audits
- Maintain Student Consumer Information Handbook
- Give presentations and conduct workshops for JEVS youth program recipients; yearly FASFAA nights
- Implement Goals for Department and SFS Managers
- Create Job Descriptions
- Complaint Handling
- Manage and Audit Refunds/R2T4 Processing and Policies
- Implemented Productivity/Accuracy Goals
- Assist Director of Admissions with reaching Budget goals; Participate in Open Houses
- VA Certifying Official
- Volunteer for FAFSA completion sessions for Philadelphia Public and Charter schools
- CARES Act, CRSSA, ARP (HEERF I, II, III)
- Strategic Planning
- Operations Management
- Project Management
- Legal and Regulatory Compliance
- Non-profit management
Profile Snapshot
Years of commended performance in key customer service and support roles; 90% plus satisfaction ratings. Expert in customer support/communications, problem solving, team building and user training and support. Community Service Administrator of The Benefit Bank; Manage up to 10 service counselors.
Certification
NASFAA, 05/2024, Director of Student Financial Services
Referencesavailable
Yes
Awards
- Selected to serve as high quality LEADERSHIP team member for the development of JEVS diversity policies.
- 1st winner of “JEVS Quality Assurance Award”.
Community Service
- Families for Safe Streets Greater Philadelphia, Co-Founder, 2018, Present
- Families for Safe Streets, Co-founding Member, Executive Committee, Feb 2024, Present
Timeline
Financial Student Services Consultant
Self-employeed
01.2010 - 01.2020
Director of Student Financial Services
Orleans Technical College
08.2000 - Current
Financial Aid Director/ Regional FA Director
Ultrasound Diagnostic School
Bachelor of Science - Business Administration And Management
PEIRCE COLLEGE
Leadership Development Series I, Leadership Development Series II -
JEVS Internal University (JEVS U)
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