Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Leader's Circle Winner 2022/2023/2024
Generic

LaTanya Chism

Schererville,IN

Summary

Financial management professional with strong leadership capabilities and focus on achieving results. Proven track record in optimizing financial operations, driving customer satisfaction, and ensuring compliance with regulatory standards. Expertise in team collaboration, strategic planning, and adapting to evolving business needs. Known for effective problem-solving, communication, and ability to inspire and guide teams toward common goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Financial Center Manager II

First Financial Bank
05.2022 - Current
  • Built and lead high-performance team focused on achieving sales and service goals.
  • Implemented policies to improve efficiency and team performance.
  • Recruited and hired talent for operations and service roles and managed branch offices by mentoring and cross-training new employees.
  • Enhanced communication within the team through regular meetings, clear expectations, and open channels for feedback.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Maximized operational efficiency by utilizing technology in various aspects of branch management such as data analysis or tracking key performance indicators.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Collaborated with other branches to share best practices and achieve overall company goals.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • 4 employees promoted under my leadership.
  • Effectively trained and managed a staff of 7.
  • Effectively held bi-weekly coaching sessions within the banking center.
  • Financial Center Manager mentor for Consumer and Small Business Lending
  • Excels in Deposits and Loan growth
  • Encourages partnerships within the region, establishing business plans with wealth, private banking and small business so we can help each other meet and exceed our quarterly sales goals.
  • Experienced in consumer and small business lending.
  • Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
  • Experienced in effective credit building within the community.
  • Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
  • Leading in Small Business Growth production in the District, Pacing at over 500% to goal.
  • #5 in the entire company for Small Business Overall Production.
  • #3 in entire company in YTD New Money Production, averaging over 1 million dollars in app production.
  • Attended Gary Chamber events and active in Gary Community Networking events.
  • Leader's Circle Winner for Q4 2022, Q3 and Q4 2023 for Small Business Growth and Teamwork and Collaboration with regional partners within our region. Leader's Circle Winner Q2 of 2024 in Small Business Production and Small Business Growth pacing over 500% to goal.

Consumer Banker II/ Associate Trainer

First Midwest Bank
05.2019 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained 4 new bankers under my leadership.
  • Responsible for implementing and adhering to bank policies and procedures.
  • Managed a staff of 8, maintained staffing coverage.
  • Customer Service oriented
  • Participated in Bank events promoting First Midwest Bank
  • Working closely with Branch manager to ensure bankers and staff make outbound sales calls and exceed teller referral goals and Branch sales goals on a Quarterly Basis.
  • Performed branch audits as needed per policy.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Worked closely with Branch Manager to maintain the banking center;well- versed in Assistant Manager duties

Retail Relationship Banker

BMO Harris Bank
01.2019 - 05.2019
  • Resolved customer issues effectively, maintaining a high level of professionalism and empathy throughout interactions.
  • Managed branch operations efficiently, ensuring compliance with industry regulations and internal policies.
  • Retained existing clients and attracted new ones through personalized financial product recommendations.
  • Maximized loan portfolio growth by conducting comprehensive reviews of borrower applications.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Managed Hammond Woodmar Banking center in absence of the presence of the branch manager, managed team of 6 FTE
  • Taking inbound/outbound calls
  • Attending Community Networking events

Personal Banker II(Mature)

Fifth Third Bank
06.2017 - 10.2018
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Responsible for opening and closing banking center
  • Trained 4 employees
  • Managed branch in manager's absence, acting Assistant Manager on site.
  • President's Circle Nominee
  • Met and exceeded monthly sales goals consistently

Customer Experience Representative

Comcast
01.2017 - 06.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Customer Sales Associate I

MB Financial Bank
04.2016 - 01.2017
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.

CSR/Assistant Store Manager Trainee

Family Dollar
06.2012 - 07.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Trained as Assistant Manager of store
  • experience with Cycle Counts, truck unloading, store re-stocking and recovery
  • Trained 6 employees

Sales Associate I

TCF Bank
10.2013 - 01.2014
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.

Education

High School Diploma -

Bloom High School
05.2012

Skills

  • Team Development
  • Banker Mentoring
  • Sales Coaching
  • Teller Auditing
  • Customer Experience Management
  • Credit Approval and Denial
  • Team Coaching
  • Customer Loyalty
  • Ethical Business Conduct
  • Schedule Coordination
  • Consumer Banking
  • Excellent Team Leadership
  • Bank Transaction Processing
  • Loan Processing

Accomplishments

  • Supervised team of 7 staff members.
  • Leader's Circle Winner for 2022 Q4, 2023 Q3 &Q4, 2024 Q2 For Small Business Growth and Teamwork and Collaboration on productivity with bank partners for First Financial Bank
  • Winner's Circle Nominee for Fifth Third Bank
  • #1 in Consumer Lending Production in 2017
  • #3 in YTD New Money Production
  • Top 5 in Small Business Lending in the company
  • 10 + employees were promoted under my leadership
  • Leader in Small Business Growth for lending.
  • Community involvement with local businesses and chamber events.

Certification

  • CNP - Certified Notary Public
  • Medallion Signature Guarantee

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Financial Center Manager II

First Financial Bank
05.2022 - Current

Consumer Banker II/ Associate Trainer

First Midwest Bank
05.2019 - 05.2022

Retail Relationship Banker

BMO Harris Bank
01.2019 - 05.2019

Personal Banker II(Mature)

Fifth Third Bank
06.2017 - 10.2018

Customer Experience Representative

Comcast
01.2017 - 06.2017

Customer Sales Associate I

MB Financial Bank
04.2016 - 01.2017

Sales Associate I

TCF Bank
10.2013 - 01.2014

CSR/Assistant Store Manager Trainee

Family Dollar
06.2012 - 07.2014

High School Diploma -

Bloom High School

Leader's Circle Winner 2022/2023/2024

-Leading in Small Business Growth in 2022

-Leading in Team Work and Collaboration with Partners and Specialists to achieve goals in 2023

-Leading in Small Business Growth and Production in 2024

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