Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latanya Collier-Hall

Columbia,SC

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

20
20
years of professional experience

Work History

Service Operator

Carmax Autocare Center
06.2024 - Current
  • Collaborated with cross-functional teams to ensure seamless service execution.
  • Operating Dispacth to deliver services to customers.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during service operations, finding ways to resolve them effectively while maintaining high-quality standards throughout each task performed.
  • Managed multiple projects simultaneously, prioritizing workloads for optimal results.
  • Assisted colleagues as needed, fostering a collaborative work environment that promoted success across the entire team.
  • Maintained accurate records of completed tasks, enabling effective performance tracking and evaluation.
  • Provided excellent customer care, consistently receiving positive feedback from clients and management alike.
  • Reduced downtime with proactive maintenance and regular equipment checks.
  • Streamlined processes for faster service delivery and increased operational efficiency.
  • Actively sought ways to improve personal skills and knowledge, staying current with industry trends and advancements in technology relevant to the role of a Service Operator.

Secretary and Co-owner

Affiliate Graphix
07.2009 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Operated POS system to itemize and complete customer purchases.
  • Facilitated Custom orders and completed accurate to meet aggressive deadlines.
  • Implemented and developed customer service training processes.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Waffle House Unit Manager

Waffle House Restaurant
07.2023 - 05.2024
  • Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
  • Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
  • Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in Customer and Food Service.
  • Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
  • Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
  • Assisted in development and implementation of policies, procedures, and regulations for unit operations.
  • Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
  • Streamlined daily operations for increased productivity by delegating tasks and supervising Employees.

Sales Associate

The Home Depot Store
08.2005 - 12.2007
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared large cash deposits with zero discrepancies.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.

Education

No Degree - Nursing

Midlands Technical College
West Columbia, SC

High School Diploma -

Ridge View High School
Columbia, SC
06.2001

Skills

  • Attention to Detail
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Administrative support
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Recordkeeping strengths
  • Call center experience
  • Basic mathematical calculations
  • Site preparation
  • Teamwork and collaboration
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Adaptability and flexibility

Timeline

Service Operator

Carmax Autocare Center
06.2024 - Current

Waffle House Unit Manager

Waffle House Restaurant
07.2023 - 05.2024

Secretary and Co-owner

Affiliate Graphix
07.2009 - Current

Sales Associate

The Home Depot Store
08.2005 - 12.2007

High School Diploma -

Ridge View High School

No Degree - Nursing

Midlands Technical College

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