Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaTanya Ervin Brown

Peoria,IL

Summary

Dynamic financial coach with a proven track record at Neighborhood House, excelling in financial management and effective communication. Skilled in budget planning and debt management, I empower clients to achieve their financial goals through personalized coaching and relationship building, resulting in improved credit scores and informed decision-making.

Overview

28
28
years of professional experience

Work History

Financial Coach

Neighborhood house
Peoria, IL
01.2018 - 04.2020
  • Collaborated with local organizations to promote financial education initiatives.
  • Provided one-on-one coaching sessions to address individual financial challenges.
  • Assisted clients in understanding credit reports and improving credit scores.
  • Created educational materials to support client learning about financial topics.
  • Built strong relationships with clients to foster trust and open communication.
  • Supported budget process by tracking expense records and documenting financial data.
  • Assisted clients in making informed decisions about debt management options such as consolidation or refinancing.
  • Communicated regularly with clients via phone calls, emails or video conferencing software in order to keep them updated on their progress towards achieving their goals.

CSP

H&r Block
Peoria, IL
10.2010 - 04.2017
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed front desk operations, greeting visitors with professionalism and courtesy.
  • Coordinated appointment scheduling for staff and clients, optimizing daily workflows.
  • Answered incoming calls, providing information and directing inquiries to appropriate personnel.
  • Maintained office supplies inventory, ensuring availability of essential materials for smooth operations.
  • Implemented filing systems for documents, enhancing organization and retrieval efficiency.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.

Parent Aide

Peoria Public Schools District 150
Peoria, IL
09.2012 - 05.2014
  • Communicated effectively with parents to address concerns and provide support.
  • Collaborated with teachers to ensure alignment on student development strategies.
  • Managed front desk operations, greeting visitors with professionalism and courtesy.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Supported students with individual learning needs during instruction and assessments.
  • Supervised children and participated with children in activities.
  • Worked one-on-one with special needs students to help navigate through school challenges.

School Clerk

Chicago Public Schools CPS
Chicago, IL
09.1994 - 06.2007
  • Managed school and student records to maintain integrity and accessibility.
  • Ensured compliance with district policies during daily operations and procedures.
  • Maintained inventory of supplies and ordered materials as needed for classrooms.
  • Performed administrative duties.
  • Answered phone calls from parents and students regarding questions about school operations.
  • Coordinated with department heads to gather budgetary needs and updates.
  • Assisted in preparing budget forecasts to support departmental planning.
  • Reviewed financial transactions for discrepancies and resolved issues promptly.
  • Maintained organized financial documentation for audits and reporting requirements.
  • Processed payroll for employees using advanced payroll software and systems.
  • Reviewed timecards for accuracy and compliance with regulations.
  • Maintained employee records, updating personal information as needed.
  • Responded to employee inquiries regarding payroll discrepancies and changes.
  • Coordinated with HR to verify new hire information for payroll processing.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Resolved discrepancies in employee payments and benefits calculations.
  • Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.

Collector

malcolm S. Gerald
Chicago, IL
08.1993 - 12.1994
  • Communicated with clients regarding outstanding balances and payment options.
  • Recorded and updated account information in the company database.
  • Resolved customer inquiries and complaints related to collections.
  • Utilized negotiation skills to encourage timely payments from clients.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Processed payments over phone and set up recurring drafts.

Account Payables and Receivables

Thorncreek Townhomes
Park Forest, IL
09.1992 - 10.1994
  • Processed vendor invoices using accounting software to ensure timely payments.
  • Collaborated with vendors to resolve discrepancies and answer inquiries effectively.
  • Maintained organized files for invoices, purchase orders, and payment confirmations.
  • Assisted in month-end closing procedures by preparing necessary reports for management.
  • Processed incoming payments and recorded transactions accurately in financial systems.
  • Reconciled customer accounts to ensure accurate billing and payment records.
  • Maintained organized files of invoices and payment records for easy access.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Updated vendor files with new contact information or changes in payment terms upon request.
  • Reached out to vendors and customers to resolve account problems.
  • Processed posting and reconciling payments and addressed aged receivables.

Education

Associate of Science - Accounting/Bookkeeping

Illinois Central College
East Peoria, IL
07-2025

Bachelor of Arts - Biblical Studies

Lee-Excelior Bible College
Chicago, IL
05-2005

Skills

  • Financial management
  • Budget planning
  • Customer service
  • Effective communication
  • Data analysis
  • Relationship building
  • Problem solving
  • Personal finance management
  • Financial goal setting
  • Debt management
  • Budget management
  • Data organization
  • Transaction review
  • General ledger posting
  • Accounts payable
  • Payroll policies and procedures
  • Client communication
  • Problem resolution
  • Bookkeeping
  • Budget preparation
  • Data entry

Timeline

Financial Coach

Neighborhood house
01.2018 - 04.2020

Parent Aide

Peoria Public Schools District 150
09.2012 - 05.2014

CSP

H&r Block
10.2010 - 04.2017

School Clerk

Chicago Public Schools CPS
09.1994 - 06.2007

Collector

malcolm S. Gerald
08.1993 - 12.1994

Account Payables and Receivables

Thorncreek Townhomes
09.1992 - 10.1994

Associate of Science - Accounting/Bookkeeping

Illinois Central College

Bachelor of Arts - Biblical Studies

Lee-Excelior Bible College

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LaTanya Ervin Brown