Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Latanya Gee

Atlanta,GA

Summary

To start at an entry level and acquire a leadership position where my abilities can develop, grow and be implemented to increase growth within the company

Diligent Severing offering 9-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Associate

Aldi
Chicago, IL
01.2019 - Current
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Identified needs of customers promptly and efficiently
  • Obtained 100% customer satisfaction score within department
  • Assisted in supervising other teammates to ensure daily sales goals were met
  • Designed and developed training program for new hires

Server

The Original Pancake House
Chicago , IL
08.2018 - Current
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 100%
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Operated POS terminals to input orders, split bills and calculate totals

Bartender

Taps Bar And Grill
Hampton , GA
08.2021 - 09.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.

Cashier

Cooper’s Hawk Winery & Restaurant
Burr Ridge, IL
09.2019 - 08.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Used POS system to enter orders, process payments and issue receipts.

Server

Buffalo Wild Wings
Chicago , IL
05.2016 - 11.2018
  • Operated POS terminals to input orders, split bills and calculate totals
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Promoted desserts, appetizers and specialty drinks

Server

THE QUADRANGLE Club
Chicago, IL
09.2014 - 05.2016
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Prepared salads and appetizers to back up kitchen staff
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Operated POS terminals to input orders, split bills and calculate totals
  • Promoted desserts, appetizers and specialty drinks

SERVER

MS.biscuit
Chicago, IL
04.2010 - 06.2014
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances

Education

Medical Assisting

Hygeia Learning Seevices
1553 Virginia Ave College Pk Ga 30337
01.2022

High School Diploma -

Tilden High School
Chicago, IL
2012

Skills

GREAT CUSTOMER AWARENESS
RESOLVING GUEST COMPLAINTS
MULTI-TASKING SKILLS

  • Lab Equipment Operation
  • Phlebotomy Functions
  • Blood Alcohol Testing
  • Glucose Screening
  • Urinalysis Testing

Certification

  • Phlebotomy Instructor
  • PT - Phlebotomy Technician

Timeline

Bartender

Taps Bar And Grill
08.2021 - 09.2022

Cashier

Cooper’s Hawk Winery & Restaurant
09.2019 - 08.2021

Associate

Aldi
01.2019 - Current

Server

The Original Pancake House
08.2018 - Current

Server

Buffalo Wild Wings
05.2016 - 11.2018

Server

THE QUADRANGLE Club
09.2014 - 05.2016

SERVER

MS.biscuit
04.2010 - 06.2014

Medical Assisting

Hygeia Learning Seevices

High School Diploma -

Tilden High School

Similar Profiles

CREATE PROFILE
Latanya Gee