LATANYA GREEN-PATTERSON
Charlotte,North Carolina
Summary
To gain the position of a restaurant manager and ensure high quality standard of food production and service in an organized food service Centre.
Extensive knowledge of managing and overseeing diverse kitchen staff Managed weekly and monthly inventory and vendor relationships to ensure the timely and cost-effective purchasing of food, alcohol and small wares Ability to work independently and exercise independent judgment to solve personnel and production opportunities Maintained food and wine expenses at or below budget through accurate planning and waste management Experienced in management operations, sales, profit and lost, staffing and cost control Investigated and resolved food and beverage quality and service opportunities, ensuring guest satisfaction and repeat business Effectively lead and motivate team member through implementation of in-house training and incentive plans, resulting increase productivity levels and team member satisfaction
Overview
28
28
years of professional experience
Work History
Assistant General Manager
Bucca Di Beppo
03.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed team schedule with eye for coverage needs and individual strengths.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Restaurant Manager
Carolina Ale House
02.2019 - 01.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Assistant Deli Manager
The Fresh Market
02.2015 - 01.2018
- Oversaw and managed the deli department
- Supervised and maintained inventory placing orders as needed and submitted invoices to accountants
- Supervised staff in absence of the Deli Manager and General Manager
- Monitored and delegated task to maintain deli department cleanliness
- Took and processed telephone and Internet orders
- Mentored new hires to ensure establishment standards of quality are maintained
Traveling Manager
Outback Steakhouse
10.2012 - 12.2014
- Traveled throughout North and South Carolina
- Maintained high standard quality hygiene, health and safety
- Managing the entire staff of the restaurant and coordinating their work
- Provide customer support by resolving their complaints about service or food quality
- Meeting and greeting guest and organize table reservations
- Proficient in handling administration and paperwork
- Bookkeeping skills and ability to maintain statistical and financial records
Culinary Manager
Olive Garden
10.2008 - 07.2012
- Managed the daily operation of the culinary area
- Provided direction and leadership to the culinary staff
- Prepared daily production list and ensure the culinary staff follows the recipes and use proper portioning
- Monitor and oversee culinary labor and food cost
- In charge of new menu roll-out, ensuring the team execute the recipes properly
- Responsible for hiring, training, and managing staffing levels throughout shifts
- Ensuring the kitchen, dish and food storage area is maintained in a clean organized manner
- Ensured that all entrees left the window picture perfect
Sales Manager
Olive Garden
01.1997 - 10.2008
- Trained sales and service teams to enhanced guest service experiences and increased profits through S.I.E
- (Suggest, Inform and Endorse)
- Lowered alcohol waste twenty-two percent within one month, by putting in systems of weekly and monthly inventories and retraining team members
- Established guest referral plan by visiting hotels in a five-mile radius setting up meetings with general managers and front desk managers to hand out our coupons when the guest check in
- That increased guest count by twelve percent and sales by fifteen percent
- Created weekly news board to show team members and restaurant growth and opportunities
- Investigated and resolved all food, beverage and service opportunities that arose in the restaurant
Education
Associate - Nursing (RN)
Central Piedmont Community College
11.2024
Associate - Business Management
Central Piedmont Community College
08.2015
Manager Training Program -
Olive Garden
Columbia, SC05.2009
Associate - Nursing
Midland Technical College
Columbia, SC01.1998
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Budget control
Timeline
Assistant General Manager
Bucca Di Beppo
03.2021 - Current
Restaurant Manager
Carolina Ale House
02.2019 - 01.2021
Assistant Deli Manager
The Fresh Market
02.2015 - 01.2018
Traveling Manager
Outback Steakhouse
10.2012 - 12.2014
Culinary Manager
Olive Garden
10.2008 - 07.2012
Sales Manager
Olive Garden
01.1997 - 10.2008
Associate - Nursing (RN)
Central Piedmont Community College
Associate - Business Management
Central Piedmont Community College
Manager Training Program -
Olive Garden
Associate - Nursing
Midland Technical College
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