Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Latanya Guy

Houston,TX

Summary

Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Backroom Associate

Sam's Club
04.2023 - Current
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Performed weekly inventory counts to verify stock levels.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Assisted customers with transporting large merchandise to waiting vehicles.
  • Distributed items orders via store's website.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted customers and directed to requested products.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Transported merchandise pallets to move in warehouse.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Prepared and checked outbound shipments for accuracy.

Quality Assurance Associate

Sam's Club
10.2022 - 04.2023
  • Communicated quality issues with [Product or Service] promptly.
  • Assisted with independent internal and external audits.
  • Developed corrective action plans to improve overall quality of [Product or Service].
  • Supported audit preparation through research, analysis and presentation development.
  • Evaluated returned products for safety, functionality and other issues.
  • Assessed quality of finished products with careful inspections.
  • Maintained neat, tidy work environment in Fulfillment Center.
  • Generated quality control reports for returned products to identify and communicate patterns.


Asset Protection Associate

Sam's Club
05.2021 - 10.2022
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Contacted local authorities and apprehended shoplifters.
  • Patrolled store departments to check for suspicious activities.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Built professional relationships with local law enforcement and other related organizations.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.

Asset Protection Associate

Sam's Club
05.2020 - 05.2021
  • Controlled reduction of loss inventory by protecting company assets.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Contacted local authorities and apprehended shoplifters.
  • Patrolled store departments to check for suspicious activities.
  • Maintained secure environment by regularly checking store premises and inspecting security equipment.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Kept patrons and employees safe and from criminal activity.
  • Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.
  • Implemented and maintained loss prevention programs in close collaboration with store management.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Utilized various hand and power tools to secure premises and increase protection.
  • Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.

Cashier

Kroger
03.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Built trustful relationships with customers to encourage return visits.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.

Machine Operator

Kruger Products/ KTG USA
10.2008 - 03.2020
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Inspected products and machines to maintain quality and efficiency.
  • Inspected finished products for quality and adherence to customer specifications.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Adjusted machines to increase productivity for runs.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Reviewed production schedules and streamlined processes.
  • Adhere to all rules and regulations (including wear PPE)
  • Give report to oncoming team of any issues or concerns that may have occurred

Ground Service Ramp Agent

Pinnacle Airlines
06.2007 - 03.2010
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Transferred luggage from aircraft to collection areas safely using belt loader equipment.
  • Transferred luggage from aircraft to collection areas safely using tug equipment.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Maintained clean, orderly work environment free of hazards.
  • Operated equipment while observing standard safety procedures.

Courier/Handler

Federal Express, FedEx
04.2006 - 03.2007
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.
  • Verified package information to check for accuracy and completeness.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Contacted customers to confirm delivery details and locations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Communicated with dispatch and customers for accurate delivery information.
  • Managed delivery route for optimal use of time and fuel.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Escalated issues to supervisor for immediate remediation.

Education

Bachelor of Science - Operational Management

Bellevue University
Bellevue, NE
07.2024

Skills

  • Special Assignments
  • Organized Paperwork
  • Production Targets
  • Reports
  • Return Processing Knowledge
  • Vendor Engagement
  • Operate Forklift
  • Process Payments
  • Purchase Order Review
  • Rotate Stock
  • Update Signs
  • Restock Shelves
  • Hand Truck Operation

Additional Information

References upon request

Timeline

Backroom Associate

Sam's Club
04.2023 - Current

Quality Assurance Associate

Sam's Club
10.2022 - 04.2023

Asset Protection Associate

Sam's Club
05.2021 - 10.2022

Asset Protection Associate

Sam's Club
05.2020 - 05.2021

Cashier

Kroger
03.2020 - 03.2021

Machine Operator

Kruger Products/ KTG USA
10.2008 - 03.2020

Ground Service Ramp Agent

Pinnacle Airlines
06.2007 - 03.2010

Courier/Handler

Federal Express, FedEx
04.2006 - 03.2007

Bachelor of Science - Operational Management

Bellevue University

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Latanya Guy