LaTanya Henry - Battle

As a Senior Business Analyst, I lead and manage operational and system enhancement projects while ensuring compliance with business Service Level Agreements (SLAs). My role involves working in an Agile environment, utilizing tools such as Jira/Confluence for project management and collaboration.

• Manage operational and system enhancement projects while adhering to business SLAs and healthcare industry standards.
• Gather and document business and functional requirements for system enhancements and new development initiatives.
• Collaborate with product managers, designers, and developers to identify areas for improvement and create user stories tailored to website specifications.
• Create user stories, manage backlogs, and facilitate collaboration within Agile environments using Jira/Confluence for effective project management and coordination.
• Conduct UAT and regression testing, develop test plans, and coordinate testing efforts.
• Oversee successful implementation of Salesforce Health Cloud project, managing on/offshore scrum teams.
• Travel globally to provide support and training to offshore team members as necessary.

As a Lead Business Analyst at EmblemHealth, I played a pivotal role in enhancing operational efficiency and strategic initiative implementations. I conducted in-depth analysis to identify performance gaps and inefficiencies, successfully integrated new workflows into existing operations.

• Led cross-functional teams as a liaison between Business & Technical Services Department (BTS), Information Systems Department (IS), Claims Operations Department, and other Business Partners.
• Facilitated productive business requirement elicitation and review sessions with Project Owners and Information Systems, effectively identifying and resolving design issues.
• Generated comprehensive post implementation reports, conducted thorough report analysis, and effectively communicated results, contributed to successful implementation of strategic initiatives.
• Conducted accuracy audits of benefits loaded by the Benefit Configuration team, ensuring high-quality standards were maintained.
• Developed robust and verifiable test plans, executed precise test cases, and performed thorough validation testing to ensure programming met the defined design requirements and specifications.

As a Data Analyst, I managed reporting, system implementations, and technical upgrades within the Medical Management Department while coordinating data collection efforts for data integrity and consistency.

• Managed reporting, system implementations, and technical upgrades within the Medical Management Department.
• Analyzed data and trends to identify operational improvement opportunities.
• Coordinated data collection efforts to ensure data integrity and consistency.

As a Business Analyst in the Medical Appeals Department, I utilized strong analytical skills to address complex medical appeals and identify areas for improvement within the appeals process. I conducted in-depth analysis and trend monitoring to ensure compliance with healthcare standards and regulations, while reducing appeals and streamlining operations.

• Analyzed and addressed complex medical appeals to ensure compliance with healthcare standards and regulations, and facilitated resolution.
• Conducted comprehensive Gap Analysis of existing business and operational processes, resulting in valuable recommendations for enhancement.
• Provided data-driven insights and documented business processes, leading to a 17% decrease in appeals received in 2007.
• Monitored and managed appeals trends, identifying opportunities for process optimization and improvements.
• Modified and maintained the department's MS Access database to enhance efficiency and data accuracy.
• Collaborated with the Information Technology team to enhance systems related to the appeals process, ensuring optimal functionality and improved outcomes.
• Held various positions during tenure: Member Service Rep., Medica Policy Specialist, and Senior Medical Policy Specialist.