LaTanya Jackson
Sacramento,CA
Summary
Dynamic professional with proven leadership at American River Care Home, enhancing team productivity through effective communication and mentoring. Skilled in problem-solving and staff management, I successfully improve customer satisfaction and operational efficiency. Proficient in computer systems and dedicated to fostering collaboration, I strive to deliver exceptional care and support.
Overview
13
13
years of professional experience
Work History
Supervisor
American River Care Home
07.2020 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
IHSS Care Provider
IHSS Public Authority
05.2012 - Current
- Assisted clients with daily living activities, promoting independence and quality of life.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Collaborated with healthcare professionals to develop personalized care plans for optimal results.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
Front Desk Receptionist
Sierra Vista Hospital
03.2017 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Checked patients insurance, demographic and health history to keep information current, HMO, PPO
- Insurance ICD 10 codes, Authorizations
- Helped patients complete necessary medical forms and documents.
- Ensured HIPPA compliance by maintaining strict confidentiality with all patients records and information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Epic
- Managed office bookkeeping with insurance billing and patient payments.
- Medical terminology skills
- Assisted with medical coding and billing tasks.
- Answering telephone calls to offer information, answering questions and direct calls to staff with multiple line settings.
Education
High School Diploma -
Visions In Education
Sacramento, CA05.2012
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Effective communication
- Computer skills
- Front desk
- Answering phones
- Cashier
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Adaptability and flexibility
- Active listening
Timeline
Supervisor
American River Care Home
07.2020 - Current
Front Desk Receptionist
Sierra Vista Hospital
03.2017 - 05.2018
IHSS Care Provider
IHSS Public Authority
05.2012 - Current
High School Diploma -
Visions In Education
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