Latanya James
Lauderdale Lakes,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Security Officer
Andy Frain Security Services
Fort Lauderdale, FL
08.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Permitted entry with escort for approved persons into secure locations.
- Oversaw daily monitoring and patrolled buildings, grounds, and retail stores.
- Reported suspicious activities and persons to law enforcement
- Regulated vehicle and pedestrian traffic onto building grounds
Security Officer
Securitas Security Services USA
Fort Lauderdale, FL
11.2018 - 06.2019
- Monitored CCTV for gate obstruction
Security Officer
Marksman Security
Fort Lauderdale, FL
07.2018 - 09.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Escort Pest control, Contractors, etc inside residential unit as needed
- Assist Contractors/Construction workers inside residential unit
- Patrolled and monitored premises in by foot.
Car Porter
GCA Service Group
Fort Lauderdale, FL
01.2018 - 06.2018
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Maintained and kept lot clean from trash and debris to promote proper vehicle display.
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Moved sold vehicles to maximize use of space and keep lot in order.
- Identified safety issues and addressed with shift supervisor.
Security Officer
Allied Universal Security Services
Fort Lauderdale, FL
12.2016 - 03.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Call police or fire departments in cases of emergency.
- Answer telephone calls from residents to take messages, answer questions, and provide information as needed.
- Observe and report suspicious activities and persons.
- Write detailed narrative reports and maintain daily activity reports (DARs)
- Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance.
Security Officer
U.S. Security Associates
Fort Lauderdale, FL
01.2015 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevent the entry of unauthorized people and prohibited articles into restricted areas.
- Maintain a log book with details of the names, purpose of visit, and entry and exit times of each and every individual who enters the building.
- To monitor the premise through closed-circuit TV cameras, and check for any sort of criminal activity.
- Report all the suspicious acts happening in the premises to the local police.
- Help the local police in case of emergencies
- To answer telephone calls of the people occupying the premise and to solve their queries
- Make detailed notes/reports of damages to the premise or assets or of unusual occurrences.
Delivery Driver
Papa John's Pizza
Lauderdale Lakes, FL
05.2014 - 12.2014
- Answered phones
- Pack pizzas and related products and deliver to customer’s premises
- Collect cash and coupons from customers and receive signature with necessary verification of ID from credit card account
- Sell pizzas and products over well-known routes
- Document and keep record of information on pick-ups and deliveries, automobile mileage, fuel costs and any problems encountered
- Collect payment of delivered pizzas
- Prepare a number of products, wash dishes, operate pizza oven, bring together pizza boxes, sweep floors, carry out closing tasks to company standards
Alarm Dispatcher
C.O.P.S Monitoring
Boca Raton, FL
02.2012 - 03.2013
- Answered Phones
- Assisted customers with complaints/queries
- Dispatched authorities if needed/necessary
Education
High School Diploma -
06.2011
Skills
- CCTV Monitoring
- Employee and Visitor Screening
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Checking Credentials
- Premises Patrols
- Public Safety and Security
- Active Listening
- Cooperative Attitude
- Adaptable and Flexible
- Judgment and Decision-Making
- Attentive and Observant
Timeline
Security Officer - Andy Frain Security Services
08.2019 - 03.2020
Security Officer - Securitas Security Services USA
11.2018 - 06.2019
Security Officer - Marksman Security
07.2018 - 09.2018
Car Porter - GCA Service Group
01.2018 - 06.2018
Security Officer - Allied Universal Security Services
12.2016 - 03.2018
Security Officer - U.S. Security Associates
01.2015 - 11.2016
Delivery Driver - Papa John's Pizza
05.2014 - 12.2014
Alarm Dispatcher - C.O.P.S Monitoring
02.2012 - 03.2013
South Plantation High School - High School Diploma,
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