Latanya Jenkins
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
7
7
years of professional experience
Work History
Designated Manager
Afla Care LLC
07.2024 - Current
- Enhanced team performance with effective communication and training initiatives.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Program Manager
Pinnacle Services
05.2024 - 10.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Designated Manager
Caring LLC
07.2023 - 05.2024
- Maintained 245D paperwork including but not limited to CSSPA, SMA, and IAPP.
- Coordinated with clients (individuals) and their professional and personal supports to help the individual maintain or improve independent living.
- Supervised staffing by managing staff: training, supporting, maintaining files, evaluating, and completing performance infraction processes.
- I create and maintain schedules, utilization tracking, and implement Enriched Living policies.
Designated Coordinator
Caring LLC
04.2023 - 07.2023
- Managed up to 20 staff for ICS program hiring, terminating, training, assessing, and addressing performance reviews.
- Oversaw management of fiscal location and licensing expectations for 245D.
- Managed program budget for food, housing needs, program needs, events, staff benefits, staff income obligations, maintenance, activities, and other projects.
- Coordinated with residents and their support systems or oversaw program supervisors' coordination to promote safety and residents' wellbeing in the program.
- Performed outreach to promote staffing, volunteers, and potential residents for the programs..
Targeted Case Manager
Avivo Health
09.2022 - 04.2023
- Monitored and tracked client progress, adjusting case plans as needed to achieve desired outcomes.
- Informed program participants of community resources, mental health counseling and job placement services.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Case Management Assistant
Hennepin County ARS
09.2021 - 08.2022
- Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
- Participated in quality improvement initiatives, identifying areas for potential growth and implementing changes to enhance overall case management services.
- Conducted regular follow-up calls with clients after discharge, ensuring they were well-supported in their recovery process.
- Attended regularly scheduled case management and staff meetings.
Sales Associate
Galls Retail Branch
01.2020 - 08.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
Walser Companies
07.2019 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Family Advocate
Ain Dah Yung (Our Home) Center
03.2018 - 06.2019
- Developed individualized service plans for families, resulting in improved well-being and stability.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Advocated for families within the legal system, helping them navigate challenging situations and obtain necessary resources.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Program Coordinator
Downtown Emergency Service Center
06.2017 - 02.2018
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
Education
Master of Science - MSW
Saint Mary's University of Minnesota
Winona, MN04.2026
Bachelor of Science - BSW
Seattle University
Seattle, WA06.2016
Skills
- Operations Management
- Staff Training and Development
- Verbal and written communication
- Performance Evaluations
- Teamwork and Collaboration
- Adaptability and Flexibility
- Crisis Management
- Analytical Thinking
Timeline
Designated Manager
Afla Care LLC
07.2024 - Current
Program Manager
Pinnacle Services
05.2024 - 10.2024
Designated Manager
Caring LLC
07.2023 - 05.2024
Designated Coordinator
Caring LLC
04.2023 - 07.2023
Targeted Case Manager
Avivo Health
09.2022 - 04.2023
Case Management Assistant
Hennepin County ARS
09.2021 - 08.2022
Sales Associate
Galls Retail Branch
01.2020 - 08.2021
Customer Service Representative
Walser Companies
07.2019 - 12.2019
Family Advocate
Ain Dah Yung (Our Home) Center
03.2018 - 06.2019
Program Coordinator
Downtown Emergency Service Center
06.2017 - 02.2018
Master of Science - MSW
Saint Mary's University of Minnesota
Bachelor of Science - BSW
Seattle University
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