Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Latanya Jones

Atlanta,GA
Latanya Jones

Summary

Decisive leader with over 10 years of experience driving company growth through creative and innovative marketing strategies and cross-functional communication tactics. Resourceful and adaptive team builder skilled at analyzing market trends and customer needs to develop highly-effective and targeted branding campaigns. Key account manager and strategic thinker.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalled support. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
years of professional experience

Work History

Survey Merchandiser
ATLANTA, GA

Marketing & Sales Brand Ambassador
05.2018 - Current

Job overview

  • Complete in-depth reviews of market conditions and customer preferences.
  • Create documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
  • Identify appropriate marketing channels and target customers for campaigns.
  • Conduct research to analyze customers' behavior, preferences and purchasing habits.
  • Ship samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
  • Generate and raise brand awareness by actively engaging customers and educate them on features and benefits of the product in order to increase sales.
  • Track various product sales and costs by analyzing and entering sales, business data and expenses.

Prehired
Work From Home , GA

Sales Development Customer Service Manager
02.2021 - 04.2023

Job overview

  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Determined customer needs and interests to recommend products to customers.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Obtained referrals with existing clients to generate new business, boosting overall sales.
  • Logged customer data into company CRM system to foster strong account management and rapport.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Verizon Wireless
Work From Home, GA

Technical Support and Customer Service Rep
01.2015 - 02.2018

Job overview

  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted customers with configuration, optimization, and troubleshooting of computer hardware, software, data networks, mobile tablets, cellphones, and modem devices
  • Responded promptly to incoming sales leads and requests for technical support.
  • Conducted Outbound Outreach via email and social media to find ideal prospects.
  • Cold-called prospective customers to generate interest in our products, establish alignment, and close deals.

Interval International
Work From Home, GA

Customer Service Representative/Chat Support Specialist
02.2013 - 02.2015

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Booked vacation travel packages for customers over the phone and through online chat.
  • Assisted customers with navigating through the website to choose vacation destinations and packages.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Georgia State University
Atlanta, GA

Bachelor of Science from Computer Info Technology Administration Management
05.2015

University Overview

Atlanta Metropolitan State College
Atlanta, GA

Associate of Applied Science from Computer Information Systems
05.2012

University Overview

Skills

  • Sales Process Development
  • Customer Service
  • Team Development
  • Customer Service Consulting
  • Closing Sales
  • Critical Thinking
  • Upselling Strategies
  • Microsoft Office, Excell, PowerPoint
  • Retail Sales Customer Service
  • Staff Training
  • CRM Software
  • SaaS
  • Salesforce
  • Sales Quota Achievement
  • Spreadsheets
  • Inbound Customer Calls
  • Web Support
  • Positive Rapport-Building
  • Client Rapport-Building
  • Team Leadership
  • Customer Relationship Management
  • Lead Generation
  • Strategic Planning

Timeline

Sales Development Customer Service Manager
Prehired
02.2021 - 04.2023
Marketing & Sales Brand Ambassador
Survey Merchandiser
05.2018 - Current
Technical Support and Customer Service Rep
Verizon Wireless
01.2015 - 02.2018
Customer Service Representative/Chat Support Specialist
Interval International
02.2013 - 02.2015
Georgia State University
Bachelor of Science from Computer Info Technology Administration Management
Atlanta Metropolitan State College
Associate of Applied Science from Computer Information Systems
Latanya Jones