Latanya Luckett
Minneapolis
Summary
Results-driven professional with extensive experience in crisis intervention and behavioral assessment. Proven ability to foster strong client relationships and enhance resource coordination, leading to improved client outcomes.
Overview
28
28
years of professional experience
5
5
Certifications
Work History
Client Advocate II
Catholic Charites
Maplewood
04.2020 - Current
- Streamlined coordination of referrals to healthcare, housing, and employment services, improving client navigation.
- Delivered customer service by promptly responding to client inquiries and effectively resolving complaints.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Build positive relationships with clients, respond to immediate needs, connect clients to resources such as housing, employment, healthcare, and intervene in crisis situations using trauma-informed and de-escalation practices.
- Collaborate closely with law enforcement agencies to enhance public safety and security.
Corrections Supervisor
Adult Correctional Facility
Plymouth
11.2015 - Current
- Ensured compliance with safety regulations and facility policies.
- Trained staff on security protocols and emergency procedures.
- Coordinated inmate transportation for court appearances and medical visits.
- Evaluated subordinate employee performance through periodic reviews and written assessments.
- Assisted in budget preparation by recommending staffing levels and program expenditures.
- Responded to emergencies using appropriate restraint techniques during incidents such as fights or escapes.
- Oversaw food preparation, production and presentation according to quality standards.
- Assisted with menu planning, budgeting and cost control processes in the kitchen.
- Led training and mentoring for newly hired employees to enhance their understanding of various company programs.
- Generated 2500 meals daily for various Hennepin County Facilities - Juvenile Detention Center, County Home School, Women's Adult Corrections Facility
- Performed duties as Cell Block Officer, Duty Officer, and Kitchen Supervisor to address institutional needs.
- Assisted with state‑mandated audits by preparing documentation, responding to inquiries, and supporting compliance reviews.
- Interviewed, selected, and onboarded new employees in alignment with organizational standards.
After School Youth Enrichment Instructor
Minneapolis Public Schools
Minneapolis
10.2022 - 11.2023
- Facilitated hands-on learning activities that increased student participation and enthusiasm for learning.
- Guided students in problem solving, decision making, and conflict resolution, empowering them to navigate challenges effectively.
- Supported and mentored youth facing behavioral challenges and socioeconomic hardships.
- Led programming for at‑risk youth, emphasizing behavior management, emotional regulation, and academic support.
Kitchen Supervisor
C&C Catering
Minneapolis
03.2010 - 04.2017
- Trained and mentored kitchen staff on food preparation techniques and safety practices to enhance team competency.
- Enforced health and safety regulations to maintain a clean and safe work environment.
- Oversaw food preparation, production and presentation according to quality standards.
- Guided trainees in safety protocols and inventory waste management to achieve operational targets.
- Collaborated with other supervisors on various projects related to restaurant operations.
Chef Manager
Sodexo
Golden Valley
02.1998 - 10.2015
- Developed menus based on seasonal ingredients and customer preferences.
- Supervised staff training on food preparation and presentation techniques, enhancing service quality and customer satisfaction.
- Fostered teamwork among kitchen staff through effective communication and collaboration.
- Developed and implemented training programs for kitchen staff to ensure proper food handling, safety, and sanitation practices were followed.
- Monitored food production and labor costs to ensure adherence to budgetary goals and optimize resource allocation.
- Evaluated staff job performance, rewarded excellent work and issued disciplinary action when appropriate.
- Conducted cost analysis on recipes to identify opportunities for adjustments that maintain quality while controlling expenses.
Recreation Assistant
Minneapolis Park and Recreation
Minneapolis
06.2006 - 08.2010
- Led group activities, promoting teamwork and social interaction among participants.
- Assisted in organizing recreational programs and events for community engagement.
- Assisted youth with emotional and behavioral needs by using trauma-informed and supportive approaches.
- Assisted youth experiencing behavioral difficulties through positive engagement and consistent structure.
- Conducted equipment checks to maintain safe and functional recreational facilities.
- Participated in budgeting processes as they relate to the Recreation Department's operations.
Education
Community Health Care Worker Certification - Health Care Worker
Summit Academy
Minneapolis, MN06-2014
Some College (No Degree) - Practical Nursing
Hennepin Technical College
Brooklyn Park, MNSkills
- Crisis intervention
- Trauma-informed care
- Case management
- Behavioral assessment
- Resource coordination
- De-escalation techniques
- Compliance regulations
- Policy enforcement
- Mental health awareness
- First aid training
- Customer relationship management
Certification
Food Manager Certified
Timeline
After School Youth Enrichment Instructor
Minneapolis Public Schools
10.2022 - 11.2023
Client Advocate II
Catholic Charites
04.2020 - Current
Corrections Supervisor
Adult Correctional Facility
11.2015 - Current
Kitchen Supervisor
C&C Catering
03.2010 - 04.2017
Recreation Assistant
Minneapolis Park and Recreation
06.2006 - 08.2010
Chef Manager
Sodexo
02.1998 - 10.2015
Community Health Care Worker Certification - Health Care Worker
Summit Academy
Some College (No Degree) - Practical Nursing
Hennepin Technical College