Summary
Overview
Work History
Education
Skills
Timeline
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Latanya Mangum

Latanya Mangum

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable customer service experience. successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated server, with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
years of professional experience

Work History

Bowlero

Front Desk/server
12.2022 - Current

Job overview

  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Answered customers' questions, recommended items, and recorded order information.

Bowlero

Front Desk Agent
12.2022 - Current

Job overview

  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Dollar General

Assistant Store Manager
01.2021 - 06.2022

Job overview

  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Assisted in recruiting, hiring and training of team members.

Ancora Psychiatric Hospital

HSA
03.2000 - 11.2005

Job overview

  • Worked well in a team setting, providing support and guidance.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Belford High School
Houston, Texas

GED
03.2010

Skills

  • Team Collaboration
  • Client Relations
  • De-Escalation Techniques
  • POS Systems and Ordering Platforms
  • Building rapport
  • Product and service knowledge
  • Sales closing
  • Payment Processing
  • Calm and Professional Under Pressure
  • Effective Communication
  • Brand representation
  • Assertiveness
  • Understanding Customer Needs
  • Money handling abilities
  • Decision-Making
  • Transaction Processing
  • Order Fulfillment
  • Calm Under Pressure
  • Product Knowledge
  • Service Upselling
  • Professionalism

Timeline

Front Desk/server

Bowlero
12.2022 - Current

Front Desk Agent

Bowlero
12.2022 - Current

Assistant Store Manager

Dollar General
01.2021 - 06.2022

HSA

Ancora Psychiatric Hospital
03.2000 - 11.2005

Belford High School

GED
Latanya Mangum