LaTanya Mosby

• Generated, posted and attached information to claim files.
• Checked documentation for accuracy and validity on updated systems.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Verified client information by analyzing existing evidence on file.
• Posted payments to accounts and maintained records.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Calculated adjustments, premiums and refunds.
• Coordinated with contracting department to resolve payer issues.
• Collected premiums and issued accurate receipts.

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• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Followed up with patients to reschedule missed appointments.
• Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
• Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
• Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Performed various administrative tasks by filing, copying and faxing documents.
• Monitored patient wait times, providing updates to achieve optimal patient satisfaction.