Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

LaTanya Prince

Humble,USA

Summary

Over 20 years in hospitality industry. Bachelors degree in Business Management and Hospitality Management. Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

26
26
years of professional experience

Work History

General Manager

Extended Stay America Hotels
Houston, US
04.2015 - Current
  • Supervise a staff of 18.
  • Supervise Front desk, housekeeping and maintenance.
  • Oversee inventory and ordering through Verian.
  • Maintain excellent customer service through proper training.
  • Administer front office operations.
  • Evaluate Medallia and social media to improve on customer satisfaction.
  • Manage housekeeping with proper Kia training to maintain an expected level of cleanliness.
  • Coach and monitor staff to improve on excellent customer service.
  • Recognized for sales techniques of bringing in more corporate business accounts.
  • Interview and train Guest Service Reps and Housekeepers.

Lead Guest Relations Representative

BARNES LODGE
St. Louis, US
01.2002 - 04.2015
  • Supervise a staff of 10.
  • Register 30 -40 guests per week and handle more than 60 customer service inquiries per week.
  • Oversee inventory and ordering.
  • Facilitate staff meetings and training sessions.
  • Maintain daily deposits and reports.
  • Serve as acting manager in absence of manager.
  • Developed guest reservation cancellation policy, increasing occupancy by 30%.
  • Managed inventory, decreasing weekly inventory cost by 20%.
  • Recognized for excellence in customer service skills.
  • Developed customer service survey information report.
  • Hosted special events.
  • Developed filing system to improve workflow and increase employment production.
  • Developed Standard Operational Procedure manual.

Front Desk Receptionist

DOUBLETREE CLUB HOTEL
St. Louis, US
01.2000 - 01.2001
  • Assisted over 50 business guests per day.
  • Managed emergency guest registration and reservations.
  • Maintained front desk and guest registration with a exceptional level of customer service.
  • Initiated procedures to decrease customer phone messages.

Front Desk Representative

HENRY VIII
St. Louis, US
01.2000 - 12.2000
  • Assisted more than 50 - 75 guests per day.
  • Managed room reservation for outside group meetings, weddings, and business events.
  • Managed all guest relation inquiries and complaints.
  • Managed and audited all credit/debit transactions.

Education

BS - Business Administration/Hospitality

DEVRY UNIVERSITY
St. Louis, MO
06.2013

AAS - Hospitality Studies

ST. LOUIS COMMUNITY COLLEGE
Forest Park, MO
01.2010

Skills

  • Customer service
  • Inventory management
  • Staff training
  • Operational procedures
  • Sales techniques
  • Relationship building
  • Performance evaluation
  • Recruitment
  • Team training and development
  • Inventory control
  • Budgeting and cost control
  • P&L management

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

General Manager

Extended Stay America Hotels
04.2015 - Current

Lead Guest Relations Representative

BARNES LODGE
01.2002 - 04.2015

Front Desk Receptionist

DOUBLETREE CLUB HOTEL
01.2000 - 01.2001

Front Desk Representative

HENRY VIII
01.2000 - 12.2000

BS - Business Administration/Hospitality

DEVRY UNIVERSITY

AAS - Hospitality Studies

ST. LOUIS COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
LaTanya Prince
Want your own profile? Create for free at Resume-Now.com