Latanya Shaw
Jacksonville,FL
Summary
Hardworking Advocate working diligently on behalf of clients persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medicare Advocate
CVS Healthcare
09.2022 - 08.2023
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
Client Solutions
TIAA Bank
01.2019 - 07.2022
- Educating and providing outstanding service assisting clients with all banking inquiries and needs
- Analyzed client and consumer feedback and adjusted campaigns based on results.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
- Supported team as point-of-contact for questions and concerns and assisted with high-level projects, meetings, and presentations.
- Oversaw development and execution of complex accounts campaigns to achieve clients sales goals.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals
- Analyzed client and consumer feedback and adjusted campaigns based on results
Tech support
Apple
06.2018 - 01.2019
- Assisting clients with technical support as well as any question or customer needs
Sales Customer service
Dial America
12.2017 - 05.2018
- Providing outbound calls to clients regarding promotions to current service to upgrade or keep the service before it expires
Customer service agent Sales WAH
Alorica
10.2014 - 01.2017
- Assisting customer with orders and or providing advice on purchases sales of product relating to purchase
Substitute Teacher
Suffolk Public schools
07.2012 - 01.2017
- Educating students of all ages also assisting in administrating needs
Manager
H&R Block
09.2012 - 04.2015
- Providing tax advice and customer service to clients along with office duties
- Cash handling, banking, scheduling, goal setting and assisting employees with all office procedures and goal maintenance
Customer service agent
Convergys
02.2011 - 06.2012
- Providing service to customer with healthcare and dental needs and insurance questions
- Assisting clients with questions of service and information
Customer service
QVC
08.2009 - 01.2010
- Assisting customers with orders and/or questions regarding existing orders and problems or questions and concerns
Manager
Macy
09.2006 - 01.2009
- Manager of cosmetics and Brand Ambassador for Fashion Fair, Estee Lauder and Designer Fragrance
Broker Operation production
PFPC/PNC
11.2006 - 02.2007
- Production of wire transfer and trade operation
Customer Service
Washington Mutual
08.2004 - 02.2006
- Customer Service of products and banking and mortgage needs as well as also being a part of Legal review team
Education
Associate of Arts - Business Administration
Ashford University
San Diego, CABachelor of Arts -
WGU
Skills
- Training Delivery
- Policy Development
- Document Review
- Research Proficiency
- Client Representation
Certification
Health Coach
Real Estate Sales
Licensed Cosmetologist
Licensed Notary
notary
Licensed Notary
Timeline
Medicare Advocate
CVS Healthcare
09.2022 - 08.2023
Client Solutions
TIAA Bank
01.2019 - 07.2022
Tech support
Apple
06.2018 - 01.2019
Sales Customer service
Dial America
12.2017 - 05.2018
Customer service agent Sales WAH
Alorica
10.2014 - 01.2017
Manager
H&R Block
09.2012 - 04.2015
Substitute Teacher
Suffolk Public schools
07.2012 - 01.2017
Customer service agent
Convergys
02.2011 - 06.2012
Customer service
QVC
08.2009 - 01.2010
Broker Operation production
PFPC/PNC
11.2006 - 02.2007
Manager
Macy
09.2006 - 01.2009
Customer Service
Washington Mutual
08.2004 - 02.2006
Associate of Arts - Business Administration
Ashford University
Bachelor of Arts -
WGU