LaTanya White
San Antonio
Summary
Experienced mortgage lending professional with expertise in loan origination and client advisement. Proven track record in optimizing loan processing and maintaining regulatory compliance. Strong focus on building and nurturing client relationships. Recognized for collaborative teamwork and results-driven approach. Skilled at adapting to changing market conditions.
Overview
18
18
years of professional experience
Work History
Licensed Mortgage Loan Officer
Navy Federal Credit Union
07.2016 - 10.2020
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Facilitated home buying seminars to educate potential buyers, enhancing community's financial literacy.
- Participated in community events to promote lending services, increasing brand visibility and generating leads for potential new business opportunities.
- Achieved top-performing loan officer status by consistently meeting and exceeding sales goals.
- Provided exceptional customer service throughout the entire loan origination process, earning repeat business from satisfied clients.
- Educated clients on the mortgage process, assisting them with gathering necessary documentation for pre-approval applications.
Financial Foundations Associate
USAA
01.2011 - 02.2015
- Provided member service for consumer lending products; originating and service loan.
- Evaluated loan applications to confirm financial status and credit worthiness.
- Mentored 15 new team members by providing hands-on training and sharing best practices.
- Identified and referred USAA products and services that enhanced their financial needs and goals.
- Collaborated with underwriters to expedite approvals for qualified applicants, increasing efficiency of the approval process.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
Assistant Service Manager
HEB Grocery Store
06.2008 - 10.2010
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Mentored and trained new employees, fostering a positive work environment that promoted teamwork.
- Managed daily cash handling procedures, ensuring accuracy in accounting records and minimizing discrepancies.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Foreign Collections Processor/Peer Coach
JPMorgan Chase
10.2006 - 10.2010
- Assisted in training new hires, sharing expertise in collections processing methods for better team performance overall.
- Supported a high level of compliance by adhering to federal regulations and company policies when processing transactions.
- Utilized advanced computer software to execute foreign exchange transactions quickly and accurately while reducing manual errors.
- Reduced transaction errors with meticulous attention to detail in recording transactions.
- Streamlined processing procedures to improve accuracy and efficiency.
Telephone Banker II
Chase Bank
09.2005 - 10.2006
- Handled over 50 incoming telephone calls and emails.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Processed various transactions including funds transfers, bill payments, check orders, and account maintenance tasks efficiently and accurately.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Enhanced customer satisfaction by promptly addressing and resolving banking inquiries and concerns.
- Exceeded monthly sales targets regularly through effective promotion of bank products tailored towards individual customer needs.
Credit Card Customer Support Advisor/Peer Coach
Chase Bank
07.2002 - 09.2005
- Improved debt recovery rates by implementing effective collection strategies and maintaining clear communication with customers.
- Promoted positive relationships with clients through professional, respectful, and courteous interactions during collection efforts.
- Demonstrated strong problem-solving abilities when faced with complex or unique challenges during the collection process.
- Mitigated potential losses for the company by diligently monitoring payment plans for adherence and adjusting terms accordingly based on client circumstances.
- Exceeded performance targets consistently through diligent follow-up on past-due accounts and persistent negotiation skills.
- Reduced delinquency rates by proactively identifying high-risk accounts and addressing potential issues before escalation.
- screenshot not available
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TXBBA - Finance
Texas A&M University San Antonio
San Antonio, TX05-2027
Skills
- Achievement-focused
- Document analysis
- Efficient pipeline coordination
- Proficient in loan origination
- Thorough pre-approval evaluation
- Collaborative teamwork
- Flexible problem-solving
- Collaborative partnership development
- Critical analysis
Timeline
Licensed Mortgage Loan Officer
Navy Federal Credit Union
07.2016 - 10.2020
Financial Foundations Associate
USAA
01.2011 - 02.2015
Assistant Service Manager
HEB Grocery Store
06.2008 - 10.2010
Foreign Collections Processor/Peer Coach
JPMorgan Chase
10.2006 - 10.2010
Telephone Banker II
Chase Bank
09.2005 - 10.2006
Credit Card Customer Support Advisor/Peer Coach
Chase Bank
07.2002 - 09.2005
Associate of Arts - Business Administration
Northwest Vista College
BBA - Finance
Texas A&M University San Antonio
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