Latanya Workman

Responsible in assisting with the management of a clinical practice for a surgeon(s) in a busy academic department. Duties are to coordinate patient related activity for both outpatient visits and surgical procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers. Schedules surgeries, outpatient diagnostic test, outpatient appointments and admissions as requested. Obtain procedural authorizations. Prepare and process surgical billing. Prepare and process correspondence.

Responsibilities:

• Clinical Duties Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients. Retrieve and process incoming medical records/images, ensure scanning and physician review is completed. Ensure diagnostic testing and other evaluations are completed before visit. Assists attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary. Provides coverage for practice team members during absences and/or staffing shortages. Schedules required procedures and OR for patients at attending physician’s direction. Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages. Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed. Process medication refill request, triaging to appropriate staff. Coordinates and schedules cases with medical equipment representatives as required in the OR. Communicates underutilization of OR block time in a timely manner to manager for appropriate redistribution. Admin Duties Answer and screen all phone calls; responds to patient inquires and/or problems in timely fashion or takes appropriate messages/delegate to appropriate staff. Maintain multiple calendars/schedules, surgery schedule, office hours and meetings. Schedule travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursement's in a timely fashion. Complete prior authorizations for medications. Complete medical record request Create/Edit and distribute letters per attending physician direction Contributes in the design of practice operational changes by partnering with operations team Trains and mentors new staff members; provides guidance on challenging scheduling issues prior to management escalation Contributes to development of scheduling questionnaires and/or scheduling protocols Valued as subject matter expert in surgical specialty assigned; ability to triage patients to more appropriate physician when necessary Takes on special assignments as required Proficient in the use of all systems necessary for practice operationsBilling Duties Ensure that all operative reports and encounter forms are turned in for billing within the designated timeframes. Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals.

Manage patient medical records to ensure accuracy and timely information

Patient Triage including but not limited to obtaining vitals, heights, and weights

Complete glucose checks, EKG’s, and other various clinical practices

Coordinate schedules for surgery and treatment with other medical offices including treatment scheduling, record coordination with patient physician, etc.

• Traveled to various locations depending on work capacity and need
• Assisted with patient check ins and check outs as well as patient triage
• Performed data entry, scheduled patient appointments and procedures, answered phone calls and filed medical charts when necessary
• Provided support to the nursing staff to ensure all patients’ charts and records were accurate and current.

• Received, screened, interviewed, and registered new and existing patients
• Demonstrated proficiency in taking patient medical histories and vital signs
• Responsible for the preparation of examination rooms and sterilized medical equipment to ensure Universal Precautions were met
• Filed and organized patient charts.

• Served as a liaison between management and staff
• Assisted with intake, financial screening, and set-up for patient visits
• Maintained appointment schedules, scheduled surgeries/ procedures and obtained appropriate authorizations and referrals, provided appropriate patient instructions per physician orders
• Assisted Physician/PA with small procedures such as: skin grafts, mole removals and injections
• Assisted with Cosmetic procedures such as Botox, Restalyn, and Juvéderm Fillers
• Responsible for stocking exam rooms and sending out specimen to Lab Corp
• Maintained optimal stock in exam rooms to ensure availability of products for Physicians/PA.