LA TANYA P JONES

· Applies advanced knowledge of policies, processes, industry practices, systems and/or equipment to open and/or process payments received through various payment systems in accordance with established procedures and service level agreements.

· Reviews moderately complex account transactions for exceptions processing and follows documented procedures to help determine appropriate actions for bank-to-bank adjustments and/or member requested changes in accordance with regulatory guidelines.

Expert in high-speed capturing Deposits, Loans and Credit Card payments using the Sorter equipment as well as OPEX and BancTec high speed extraction/imaging equipment. Skilled at posting deposits online directly into member accounts by utilizing different system programs/Office Applications such as Fidelity and Work Portal/Conversant, FIS, PCR. This would include some research conducted through Pay Courier Archive (PCA) to credit the proper account. In addition, Check Processing handles ATM balancing, Priority Mail, Balancing transactions for outages.

• · Duties involve monitoring workflow, scanning, keying, researching, balancing, identifying fraud.

· Collaborates with DMI and TCS cross-functional teams to maintain data consistency and uphold the highest quality standards, as well as other departments to ensure efficient workflow processes.

· Generate comprehensive (exceptions, error, keying etc.) reports for various financial assignments, enhancing task completion efficiency.

· Advanced knowledge of ACH, reg E, reg z, bank adjustment, and other relevant payments processing regulations to mitigate risk.

· Ensures that all required Regulation policies are adhered to avoid critical payment posting errors.

· Supports Internal Financial and Payment Systems, tools, and technologies to ensure they are in working order. Escalates and reports issues or system defects as appropriate to vendors.

· Collaborates with process owners and business partners to assist in making recommendations for process improvements.

· Applies strong problem-solving abilities and adaptability to evolving priorities in a financial service environment.

· Demonstrate outstanding performance in independent work, emphasizing attention to detail and adherence to strict deadlines daily.

• Performs financial and accounting functions and various administrative task. Assists with processing of financial transactions, in a timely manner to meet service level agreements. Provides support through one or more of the following functions: data entry -10 key, reconciliation of accounts,processing of invoices*/payments, clerical support, research and resolution of issues and items of exception.Transmitting multi millions daily by balancing & processing ImageCashLetters (ICLs) generated by the PayCourier Retail (PCR) remittance processing system. duties involve monitoring workflow scanning, keying, researching, balancing, identifying fraud,. conducts job training and performs unit quality audits. provides guidance to less experience team members and serves as a resource on escalated issues of a complex nature. provide feedback and support as a subject matter expert. acts as a key contributor to team and organizational goals. work performed is critical to goal achievement and team success.
• Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field
• Oversaw workflow, daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
• Analyzed trends in accounts receivable balances to identify potential problem areas or process improvements opportunities.
• Ensured adherence to generally accepted accounting principles when processing transactions.
• Verified accuracy of calculations related to accounts payable and receivable activities.
• Handled high-volume invoice processing with minimal supervision.
• Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
• Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
• Supported senior leadership as a acting Senior when needed.
• Created and updated financial reports (balancing spreadsheets) on frequent basis to present information to leadership teams.

• Processed P&C, Life, Flood,Claims, IMCO, Credit Card, Loans and Deposits which involved sorting and scanning the different lob's., operating high speed equipment and extracting mail on high and low speed extraction/imaging equipment (Banctec,Opex).
• Generated comprehensive (reject, error, keying etc.) reports for various financial assignments, enhancing task completion efficiency
• Checked postings and documents for correctness, accuracy and proper coding.
• Ensured that all required Regulation policies were adhered to avoid critical payment posting errors
• Applied strong problem-solving abilities and adaptability to evolving priorities in a financial services environment
• Reviewed account transactions for exceptions processing and helped determine appropriate actions for bank-to-bank adjustments and/or member requested changes in accordance with regulatory guidelines.
• Self motivated Team Leader/Player