LaTanya Renea Jones
Marshall
Summary
Work from home business-based environment /Clerical / Secretarial responsibilities with a Health Insurance, Home Health, Auto Insurance, Retail, Human Resources or Customer Service Company.
Overview
23
23
years of professional experience
Work History
Clerical Support II / Sr Legal Clerk
Blue Cross Blue Shield
09.2007 - Current
- Work independently putting together educational work/web seminars for Provider Education Trainers in Texas, Oklahoma, Illinois and New Mexico
- The job task consists of making phone calls to provider offices to obtain fax numbers, email addresses and conduct surveys as needed
- On the day of each provider seminar, responsible for sending out links to registered provider offices and aiding in technical malfunctions
- Provide customer service to providers with questions about Blue Cross Blue Shield of Texas, New Mexico, Illinois and Oklahoma websites pertaining to self service options such as Availity and I-Exchange
- Mailing information to providers involving upcoming education seminars
- Supplying spreadsheets and scan sheets for new and existing claims
- Coordinator for five mailboxes, which includes sending, receiving, viewing, interacting and resolving problems with provider network reps, provider office managers and other correspondence within the Provider Education Trainers department
- Research claims for the Texas Department of Insurance involving claims being received or not received in the Blue-Chip system
- Research and gather data for the Legal Department involving high profile claims from provider offices
- This includes collaborating closely with Provider Advocate Specialist to supply to the Legal Department saved documentation which includes saving Nice Calls, Faf notes, Faf image, Pcs, Eob, Claim Copies, Blue Card information and any other correspondence
- Creating folders and posting saved information to the bulletin board for Legal correspondences to access to access
- Supply customer service to all providers in all areas of our department including management, leadership and assigned FSU’s
- Aiding IDR and WIM department with Step ½ Training process.
Waffle House
06.2007 - 07.2007
- Work independently in a team related environment supplying outstanding customer service to customers
- Creating a friendly enivorment that includes greeting each customer, keeping a solid understanding of the menu, weekly sales and advertisements
- Supplying good housekeeping by cleaning tables, restroom areas, dishes and utensils
- Monitoring and restocking food items
- Keeping open communication with the manager and other associates involving a customer’s request, dispute and teamwork cooperation
- Aid in ringing up customer tickets, to-go orders and bagging food items
- Any or all other related task assigned by the manager to complete.
Clerk
Louis Williams & Associates
05.2001 - 05.2007
- Worked independently putting together new and renewals policies as well as processing mail orders, labels for folders, scanning documents in image and researching data involving payment files, cancelled files and renewal files
- Supply customer service to all correspondence within and outside of the department about entry level assignments
- Utilize company office equipment such as phones, fax machine, copier, mail machine and computers to perform business task on a day-to-day basis
- Entering data for mail list and payment list for next business day
- Scanning and downloading all files in the main building and annex building for location purposes for next business day on a nightly basis
- Restocking material related to the mail room, label and folder stations
- Lifting 25-50lbs of processed mail and all mail related materials
- Responsible for fixing malfunction related issues concerning the mail machine, image machine and copier machine
- Daily shuttle runs for business and personal mail within each department
- Performing good housekeeping duties in the mailroom and file room on a day-to-day basis.
Education
Diploma -
Marshall Senior High School
BBA - Business Administration
East Texas Baptist University
ASS - Office Technology
Texas State Technical College
BBM - Business Management
LeTourneau University
Skills
- Computer Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Microsoft Access
- Lotus Notes / Microsoft Outlook
- Internet Explorer
- Print Key 2000
- Net Meeting
- Rite Fax
- Document Direct
- Microsoft Live Meeting / Teams
- Microsoft Visio
- Adobe Pro
Timeline
Clerical Support II / Sr Legal Clerk
Blue Cross Blue Shield
09.2007 - Current
Waffle House
06.2007 - 07.2007
Clerk
Louis Williams & Associates
05.2001 - 05.2007
Diploma -
Marshall Senior High School
BBA - Business Administration
East Texas Baptist University
ASS - Office Technology
Texas State Technical College
BBM - Business Management
LeTourneau University
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