Latanya Tenorio
San Felipe Pueblo,NM
Summary
Proven to enhance patient satisfaction and streamline care coordination at Pueblo Of San Felipe, I leveraged skills in HIPAA Compliance and exceptional multitasking to support dental professionals and improve office efficiency. Demonstrated expertise in Front Office Management and a commitment to excellent customer service are hallmarks of my career. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Dental Office Receptionist/ Client Registration
Pueblo Of San Felipe
09.2019 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, or insurance coverage.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Provided exceptional support to dentists during busy periods by taking on additional administrative tasks such as ordering supplies or coordinating staff schedules.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
- Enabled smooth transitions between appointments through diligent coordination with clinical staff regarding schedule changes or delays due to emergent situations or cancellations.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
Dental Assistant/Dental Front Office Receptionist
Pueblo Of San Felipe
10.2010 - 09.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Worked within tribal schools providing preventive services to students along side dental hygienist. San Felipe Headstart & San Felipe Elementary School
- Coordinated with front office staff at each school to provide accurate consent forms for student files.
Education
Dental Assistant Certification -
Pima Medical Institute
Albuquerque, NM10.2010
High School Diploma -
Santa Fe Indian School
Santa Fe, NM06.2007
Skills
Insurance Verification
Front Office Management
Office Supply Management
Data Entry
File Management
HIPAA Compliance
Office Coordination
Punctual and Reliable
Time Management
Excellent multitasking capability
Incoming Call Reception
Phone and Email Etiquette
Timeline
Dental Office Receptionist/ Client Registration
Pueblo Of San Felipe
09.2019 - Current
Dental Assistant/Dental Front Office Receptionist
Pueblo Of San Felipe
10.2010 - 09.2019
Dental Assistant Certification -
Pima Medical Institute
High School Diploma -
Santa Fe Indian School