Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latara Clark

Danville,VA

Summary

Personable and dedicated customer service representative with extensive experience in customer service. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and analyzing customer requests to resolve issues.

Overview

17
17
years of professional experience

Work History

Customer Service Advocate

United Healthcare
Minnetonka, MN
02.2022 - Current
  • Provide excellent customer service to members via incoming calls in a professional,courteous, and accurate manner.
  • Resolves customer inquiries and concerns with first call resolution by assisting with the member's needs regarding benefits, eligibility, and claims.
  • Research claim issues and work with support resources to resolve customer issues.
  • Intervene with care providers on behalf of member to assist with corrected claims, billing, prior authorizations and any issues members may need assistance in resolving.
  • Encourages self-sufficiency by assisting members in navigating company website,cellphone applications, and tools.
  • Exceeds the performance goals established for the position in the areas of: efficiency,call quality,customer satisfaction,first call resolution and attendance.

Store Manager

CATO
South Boston
10.2010 - Current
  • Deliver exceptional customer service and drive sales
  • Manage daily store operations and continuously develop business for higher profits and more satisfied customers
  • Schedule employees and delegate assignments to meet coverage needs and maintain store standards
  • Encourage team-oriented culture with common sales, service, and productivity goals
  • Evaluate store associates regularly to spot and develop new leadership talent
  • Implement strong loss prevention strategies to effectively reduce shrinkage through better theft controls.

Customer Service Representative

KGB_USA
McLeansville
08.2009 - 08.2010
  • Answered incoming calls and assisted customers with telephone directory information
  • Maintained a Quality score of 80% or above.

Salad Bar Attendant/Host

Ruby Tuesday
Danville
06.2007 - 07.2009
  • Greeted customers and assisted by retrieving requested items
  • Washed and cut fruits and vegetables for trays and salads
  • Broke down, cleaned, and sanitized work stations before meal service
  • Stored food in full compliance with food safety policies and procedures
  • Kept products properly rotated and stored to meet quality requirements.

Education

High School Diploma - General Education

George Washington High School
06.2006

Skills

  • Resourceful customer service advocate
  • Extensive experience in sales and customer service
  • Great leadership and multi-tasking strengths
  • Committed to providing excellent customer service and making operational and procedural improvements
  • Customer service
  • Merchandising and Sales Operations management
  • Employee training and development
  • Microsoft Office
  • Problem-solving abilities
  • Member support
  • Adaptive team player

Timeline

Customer Service Advocate

United Healthcare
02.2022 - Current

Store Manager

CATO
10.2010 - Current

Customer Service Representative

KGB_USA
08.2009 - 08.2010

Salad Bar Attendant/Host

Ruby Tuesday
06.2007 - 07.2009

High School Diploma - General Education

George Washington High School
Latara Clark