Latara Clark
Danville,VA
Summary
Personable and dedicated customer service representative with extensive experience in customer service. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and analyzing customer requests to resolve issues.
Overview
17
17
years of professional experience
Work History
Customer Service Advocate
United Healthcare
Minnetonka, MN
02.2022 - Current
- Provide excellent customer service to members via incoming calls in a professional,courteous, and accurate manner.
- Resolves customer inquiries and concerns with first call resolution by assisting with the member's needs regarding benefits, eligibility, and claims.
- Research claim issues and work with support resources to resolve customer issues.
- Intervene with care providers on behalf of member to assist with corrected claims, billing, prior authorizations and any issues members may need assistance in resolving.
- Encourages self-sufficiency by assisting members in navigating company website,cellphone applications, and tools.
- Exceeds the performance goals established for the position in the areas of: efficiency,call quality,customer satisfaction,first call resolution and attendance.
Store Manager
CATO
South Boston
10.2010 - Current
- Deliver exceptional customer service and drive sales
- Manage daily store operations and continuously develop business for higher profits and more satisfied customers
- Schedule employees and delegate assignments to meet coverage needs and maintain store standards
- Encourage team-oriented culture with common sales, service, and productivity goals
- Evaluate store associates regularly to spot and develop new leadership talent
- Implement strong loss prevention strategies to effectively reduce shrinkage through better theft controls.
Customer Service Representative
KGB_USA
McLeansville
08.2009 - 08.2010
- Answered incoming calls and assisted customers with telephone directory information
- Maintained a Quality score of 80% or above.
Salad Bar Attendant/Host
Ruby Tuesday
Danville
06.2007 - 07.2009
- Greeted customers and assisted by retrieving requested items
- Washed and cut fruits and vegetables for trays and salads
- Broke down, cleaned, and sanitized work stations before meal service
- Stored food in full compliance with food safety policies and procedures
- Kept products properly rotated and stored to meet quality requirements.
Education
High School Diploma - General Education
George Washington High School
06.2006
Skills
- Resourceful customer service advocate
- Extensive experience in sales and customer service
- Great leadership and multi-tasking strengths
- Committed to providing excellent customer service and making operational and procedural improvements
- Customer service
- Merchandising and Sales Operations management
- Employee training and development
- Microsoft Office
- Problem-solving abilities
- Member support
- Adaptive team player
Timeline
Customer Service Advocate
United Healthcare
02.2022 - Current
Store Manager
CATO
10.2010 - Current
Customer Service Representative
KGB_USA
08.2009 - 08.2010
Salad Bar Attendant/Host
Ruby Tuesday
06.2007 - 07.2009
High School Diploma - General Education
George Washington High School