Latara Johnson
Detroit
Summary
Managed collection calls for automobile company, facilitating communication with customers.,Guided customers through inbound and outbound calls to reconcile accounts effectively.
Overview
21
21
years of professional experience
Work History
Account Resolution Specialist
Credit Acceptance
Southfield, MI
11.2021 - 03.2026
- Handled inbound account bound calls, due to auto loan account , set up arrangement to bring the account current, explain account status and responsibilities, document all customers in reactions , follow the compliance and standards but the company
Patient Access Representative
Conifer Health Solutions
10.2019 - 11.2020
- Preparing patient admission and discharge documentation. Entering information into databases and maintaining accurate records. Relaying information to relevant staff members. Informing patients and their caregivers of hospital procedures, policies, and protocols.
Chat agent
DYNAMIC BDC
Livonia, MI
12.2018 - 09.2019
- Answering several chats at once, engaging in with customers, documenting information, make appointments transfer chats, looking throughout inventory for selection from the customer.
Customer Service Agent
PSCU
Allen Park, MI
03.2018 - 12.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- -take calls for members and give personal information-Transfer funds, unlock the account, update information in the system
Technical support specialist
CONCENTRIX
Southfield, MI
06.2017 - 03.2018
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Gather customer's information and determine the issue by evaluating and analyzing the symptoms. Deliver service and support to customers using and operating automated call distribution software, Interact with customers to provide and process information in response to inquiries.
Shipping /Receiving Administrative
MASTRONDARI PRODUCE
Livonia, MI
06.2016 - 03.2017
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Prepare invoices, shipping documents, and contracts.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Customer service agent
STERICYCLE COMMUNICATIONS SOLUTIONS
Southfield, MI
01.2016 - 06.2016
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Receiving clerk
UNIVERSAL TRUCK LOAD
Detroit, MI
07.2015 - 12.2015
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
- Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
- Deliver or route materials to departments, using work devices, such as handtruck, conveyor, or sorting bins.
Reception Technician/ Donor Support Technician
CSL PLASMA
Southfield, MI
01.2011 - 01.2015
- Ensures the accurate and legible. Recording of patient's data in charts, record and donor management system (DMS).Maintained a clean efficient work environment. Managed files, set up donor files, review and archives files. Regularly discard biohazard waste. Crossed Trained.
Shift supervisor
KFC
Detroit, MI
01.2005 - 06.2009
- Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.
- Confer with other supervisors to coordinate operations and activities within or between departments.
- Plan and establish work schedules, assignments, and production sequences to meet production goals.
Education
Bachelor of Science - correctional program support services
University of Phoenix Criminal justice
Phoenix, AZ01.2018
Skills
- Client relationship management
- Computer operation
- Teamwork
- Software sales
- Mortgage lending
- Client communication
- Technical skills instruction
- Technical Support
- Sales
- Client onboarding
- Phone communication
- Written communication
- Professional development support
- Compliance with loan regulations
- Document preparation (loan closing)
- Client interaction via phone calls
- Project management
- Managing customer accounts
- Face-to-face client meetings
- Coordination
- Loan closing
- Troubleshooting
- Managing clients in a customer support role
- Customer service
- Conducting sales calls
- Hands-on training
- Financial sales
Timeline
Account Resolution Specialist
Credit Acceptance
11.2021 - 03.2026
Patient Access Representative
Conifer Health Solutions
10.2019 - 11.2020
Chat agent
DYNAMIC BDC
12.2018 - 09.2019
Customer Service Agent
PSCU
03.2018 - 12.2018
Technical support specialist
CONCENTRIX
06.2017 - 03.2018
Shipping /Receiving Administrative
MASTRONDARI PRODUCE
06.2016 - 03.2017
Customer service agent
STERICYCLE COMMUNICATIONS SOLUTIONS
01.2016 - 06.2016
Receiving clerk
UNIVERSAL TRUCK LOAD
07.2015 - 12.2015
Reception Technician/ Donor Support Technician
CSL PLASMA
01.2011 - 01.2015
Shift supervisor
KFC
01.2005 - 06.2009
Bachelor of Science - correctional program support services
University of Phoenix Criminal justice