Latara McGhee
Gulfport ,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Media Services Advisor
KellyConnect
02.2022 - 12.2022
- Expedited customer calls efficiently in fast-paced call center environment
- Anticipated needs and resolved problems to keep customers happy
- Documented, researched and resolved customer service issues
- Maintained customer records by updating account information in database
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
Customer Relations/ Marketing Manager
Moxie Venture Co. LLC (The Pit Smokehouse)
04.2016 - 05.2021
- Expanded social media reach using influencer partnerships on various platforms
- Created engaging content for various marketing channels, including social media, email, and print materials
- Developed and implemented marketing strategies to achieve business goals
- Handled escalated guest complaints and recaptured loyalty.
Juvenile Care Worker
MS Dept of Human Services
05.2008 - 03.2011
- Monitored behavior of residents and reported concerns or incidents to supervisors
- Enforced facility rules and regulations to maintain safety and security
- Developed rapport with residents to establish trust and encourage open communication
- Collaborated with counselors, therapists, probation officers, and other professionals regarding resident treatment plans.
Medical Assistant
Jackson Women's Health Organization
10.2005 - 11.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients.
Education
Academic Associate's Degree - Administrative Office Management: Medical Office Administration and Assisting
Virginia College
Healthcare Management -
Jackson State University
Skills
- Adaptability
- Data Entry
- Time Management
- De-escalation Techniques
- Clerical Support
- Computer Proficiency
References
Available upon request
Timeline
Media Services Advisor
KellyConnect
02.2022 - 12.2022
Customer Relations/ Marketing Manager
Moxie Venture Co. LLC (The Pit Smokehouse)
04.2016 - 05.2021
Juvenile Care Worker
MS Dept of Human Services
05.2008 - 03.2011
Medical Assistant
Jackson Women's Health Organization
10.2005 - 11.2007
Academic Associate's Degree - Administrative Office Management: Medical Office Administration and Assisting
Virginia College
Healthcare Management -
Jackson State University