LaTara Moore
Memphis,TN
Summary
Dynamic Operations Supervisor with a proven record of driving operational efficiency, enhancing team performance, and implementing best practices. Skilled in strategic planning, effective communication, and quality assurance.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Sephora
05.2022 - Current
- Accountable for the day-to-day operation of department.
- Effectively plan work in order to meet established timelines.
- Effectively supervise associates to achieve critical operational goals in areas of productivity, quality and housekeeping.
- Engage with associates, coaching, teaching, developing, and providing performance feedback with inspirational intent.
- Successfully prepare the incoming shift for a quick and effective transition and start-up.
- Drive results by setting and clearly communicating expectations for team.
- Improves efficiency, quality and service of ongoing work by identifying process improvements and using best judgement to determine next steps for influencing change and partnering with leadership to resolve.
- Helps others grow by administering policies/guidelines fairly that directly affect work activities which include counseling associates consistently on performance and behavioral concerns.
- Ensures a safe environment for the team by driving safety strategies, recognition and accountability.
Financial Relationship Specialist
Regions Bank
05.2022 - 10.2022
- Provided a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
- Answered customer inquiries regarding products and services and fulfills basic servicing requests, such as new / replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
- Developed relationships with customers, remaining well-informed about the customer’s relationship with the bank.
- Educated customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
- Assisted branch and fellow team members with basic tasks to aid in customer problem resolution.
- Conducted outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
- Referred customers to an internal team of experts when more complex financial goals and needs are recognized.
- Followed all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
- Achieved branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
ICC Department Manager
Family Dollar/Dollar Tree Corporation
10.2020 - 05.2021
Outbound Operations Supervisor II
Dollar General Corporation
08.2019 - 05.2020
Inbound Operations Supervisor II
Dollar General Corporation
03.2016 - 08.2019
WMS Administrator/Inventory Control Supervisor
12.2011 - 03.2019
Education
B.S. - Accounting
Mississippi valley state university
01.2015
Masters - Accounting
kaplan university
01.2015
Skills
- Labor Management
- Operational management
- Process improvement
- Team leadership
- Performance coaching
- Safety management
- Resource allocation
- Quality assurance
- Team Building
- Inventory Control
- Performance Management
- Workflow optimization
- Conflict resolution
- Effective communication
- Time management
- Strategic planning
- Data analysis
- Root-cause analysis
- Employee development
- Problem solving
- Decision making
- Performance monitoring
- Project planning
- Productivity management
- Team Training
- Operations management
- Task delegation
- Employee engagement
- KPI tracking
- Compliance management
- Cycle counting
- Cost control
- Production
- Delegation
- Warehouse operations
- Staff supervision
- Safety oversight
- Incident reporting
- Process optimization
- Project management
- Inventory control
- Account reconciliation
- Staff development
- Time management abilities
- Work delegation
Timeline
Operations Supervisor
Sephora
05.2022 - Current
Financial Relationship Specialist
Regions Bank
05.2022 - 10.2022
ICC Department Manager
Family Dollar/Dollar Tree Corporation
10.2020 - 05.2021
Outbound Operations Supervisor II
Dollar General Corporation
08.2019 - 05.2020
Inbound Operations Supervisor II
Dollar General Corporation
03.2016 - 08.2019
WMS Administrator/Inventory Control Supervisor
12.2011 - 03.2019
B.S. - Accounting
Mississippi valley state university
Masters - Accounting
kaplan university
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