LaTara Propes Beller
Mansfield,TX
Summary
Versatile and results-driven professional with a proven track record at Toyota Financial Services, adept in policy implementation and conflict resolution. Excelled in enhancing customer service management through effective communication and team leadership. Demonstrated ability to streamline processes and resolve complex disputes, significantly improving operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Credit Disputes Specialist
Toyota Financial Services
Plano, TX
11.2021 - Current
- Monitor account activity for suspicious behavior that may indicate potential fraud or identity theft.
- Respond promptly to emails, faxes, and phone calls regarding disputes.
- Prepare documentation for arbitration cases related to fraud, or other disputed items.
- Conduct research utilizing internal systems and external sources to validate claims, and resolve discrepancies.
- Analyze customer accounts to identify and resolve disputes.
- Implement departmental policies and standards, in conjunction with management, to streamline internal processes.
Special Education Behavior Technician
Grand Prairie ISD
Grand Prairie, TX
07.2019 - 11.2021
- Created visual tools for students and staff to use for student progress.
- Assisted in education and behavioral goals for students.
- Daily pullouts of students for individual work.
- Prepared lesson plans and behavioral goals to fit the needs of students.
- Helped to implement and maintain IEP goals.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Assisted in the implementation of crisis intervention protocols when needed.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Reviewed data and progress reports with management and specialists to strategize program improvements.
Special Education Technician
San Diego Unified School District
San Diego, CA
08.2012 - 05.2019
- Assisted in educational and occupational programs in a special classroom or community setting for students with mental, physical, multiple disabilities, or other exceptional needs
- Maintained records of student attendance, grades, test scores, and other pertinent information.
- Administered standardized tests such as MAP testing or reading assessments.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Offered counseling to students and parents to increase personal growth, self-understanding and behavioral management.
- Facilitated communication between teachers, parents, and other professionals regarding student progress.
- Participated in professional development sessions related to working with special needs students.
- Collaborated with parents and guardians to ensure the best outcomes for their children.
- Provided support to teachers and other staff members in implementing educational plans.
- Communicated regularly with teachers about any changes in a student's academic performance or behavior.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Analyzed student data and prescribed remediation and enrichment to meet learning needs.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
- Monitored students during both classroom activities and recess periods.
- Developed individual educational plans designed to promote educational, physical and social development.
- Organized materials necessary for successful implementation of IEPs.
- Attended meetings related to IEPs, 504 Plans, RTI strategies.
- Observed classrooms to provide feedback on teaching techniques used with special needs students.
- Created visual aids and other resources that can help facilitate understanding among special needs students.
- Encouraged positive social interactions between peers through modeling appropriate behaviors.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Aided disabled students in using restroom facilities.
- Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
- Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
- Assisted in developing individualized education plans for students with disabilities.
- Maintained student records in accordance with district standards.
Education
Bachelor’s Degree - Applied Management
Grand Canyon University
01.2024
Skills
- Policy implementation
- Enforce policies
- Schedule management
- Professional demeanor
- Inventory control
- Data analysis
- Customer service
- Verbal and written communication
- Customer service management
- Effective communication
- Team leadership
- Teamwork
- Office equipment operation
- Organizational skills
- Data entry
- Maintaining financial records
- Preparing bank deposits
- Policy interpretation
- Case analysis
- Compliance awareness
- Assertiveness
- De-escalation techniques
- Bookkeeping
- Scheduling
- Multitasking
- Train employees
- Handling complaints
- Administrative procedures
- Financial reporting
- Scheduling and calendar management
- Office management
- Conflict resolution
- Staff training
Certification
- NOTARY PUBLIC
Affiliations
- MEMBER OF AFRICAN AMERICAN COLLABORATIVE
- MEMBER OF SIGMA GAMMA RHO SORORITY INCORPORATED
References
References available upon request.
Timeline
Credit Disputes Specialist
Toyota Financial Services
11.2021 - Current
Special Education Behavior Technician
Grand Prairie ISD
07.2019 - 11.2021
Special Education Technician
San Diego Unified School District
08.2012 - 05.2019
Bachelor’s Degree - Applied Management
Grand Canyon University
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